ROBERT KIMANZI
Dubai,UAE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew Member
flydubai
Dubai, Dubai
01.2010 - Current
- Ensured all crew members and passengers had complete paper credentials for admittance to all countries.
- Administered first aid to passengers in distress.
- Determined special assistance needs of passengers.
- Assisted with Safety Risk Management process.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Ensured smooth running of cabin, serving as facilitator between cabin crew and cockpit.
- Followed company regulations and rules to promote safe environment for travellers and employees.
Performance Standard Assessor
flydubai
Dubai, UAE
06.2013 - 11.2017
- Worked within flight operations to maintain culture of safety with efficient procedures.
- Assisted with Safety Risk Management process.
- Announced and demonstrated safety and emergency procedures.
- Ensured that all crew members were fully qualified, properly rested, prepared for flight, had all required licenses and certificates in their possession and were briefed on all specific requirements of trip.
- Trained and coached Senior crew members onboard .
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Provided ongoing training and mentorship to Cabin Crew to maintain high service standards and safety whilst onboard aircraft
Airport Service Agent
Emirates Airline.
Dubai, UAE
01.2006 - 12.2009
- Trained operations staff.
- Complied with customs, immigration and sabotage laws on international trips.
- Prevented unauthorized boarding by thoroughly inspecting and verifying passenger documentation.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
- Minimized passenger complaints, making public address announcements to inform about status updates, delays and emergencies.
- Expertly identified potential selling opportunities within booking process, including car hire and insurance.
Senior Sales Representative
Virgin Mega Stores
Doha., Qatar
01.2004 - 12.2005
- Developed comprehensive training program for new sales associates.
- Approved all sales staff budget expenditures.
- Reviewed operational records and reports to project sales and determine profitability.
- Increased revenue by 65% within first year as Senior Sales Rep.
- Developed quarterly and annual sales department budgets.
- Attended sales training camp and brought best practices leadership back to company.
- Trained all incoming sales team members.
- Conducted market research via LinkedIn to build and prioritize strategic target account lists.
Demi Chef De Partie
Marble Arc Hotel
Nairobi, Kenya
02.2003 - 10.2004
- Maintained skilled kitchen staff by properly coaching, counselling and training employees.
- Governed kitchen activities to fully adhere to strict budgets, increasing cost-effectiveness by 55%
- Led team of 65 chefs by example, remaining visible to demonstrate appropriate standards and assist in all operating procedures.
- Met company portion and serving size standards, maintaining kitchen cost-efficiency.
- Aided management to practice food hygiene standards.
Education
Diploma Professional Aviation Security Management AVSEC PM - Aviation Security
Concordia University
Montreal2020
Diploma - Aviation Security Management
Edith Cowan University
Australia2015
Diploma - Computer Electronics
Associated Computer Institute
Nairobi2008
Bachelor's degree - Food And Beverage Management.
Kenya Polytechnic University
Nairobi2005
Skills
- Team leadership
- Self-motivated
- Team liaison
- Proficient in MS Office
- CPR/First Aid certified
- Multitasking skills
- Conflict resolution
- Training and mentoring
- Safety management
- Performance driven
- Extensive performance background
Certification
- Certificate in Practical Assessor
- Certificate in Aviation Safety Management Systems Kratis Institute
- Professional Aviation Security Management
- Train the Trainer Certificate.
Timeline
Performance Standard Assessor
flydubai
06.2013 - 11.2017
Senior Cabin Crew Member
flydubai
01.2010 - Current
Airport Service Agent
Emirates Airline.
01.2006 - 12.2009
Senior Sales Representative
Virgin Mega Stores
01.2004 - 12.2005
Demi Chef De Partie
Marble Arc Hotel
02.2003 - 10.2004
Diploma Professional Aviation Security Management AVSEC PM - Aviation Security
Concordia University
Diploma - Aviation Security Management
Edith Cowan University
Diploma - Computer Electronics
Associated Computer Institute
Bachelor's degree - Food And Beverage Management.
Kenya Polytechnic University
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