ROBERT MUBIRU
Dubai
Summary
Experienced customer service supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
QUICK PARKING
08.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
CASHIER
QUICK PARKING
08.2021 - 07.2022
- Providing a positive customer experience with fair, friendly, and courteous service
- Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolving customer issues and answers questions
- Collecting payments whether in cash or credit
- Processing return transactions
- Tracking transactions on balance sheets and report any discrepancies
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
customer service
MEZZAN FOODS
02.2018 - 08.2021
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Arts - SALES AND MARKETING
MAKERERE BUSSINES SCHOOL
UGANDA KAMPALA02.2017
High School Diploma -
KAWAALA HIGH SCHOOL
UGANDA KAMPALA01.2013
Skills
- Cash handling
- Basic math skills
- Strong product knowledge
- And understanding of
- Customer base
- Bagging items carefully
- Verbal communication skills
- Issuing refunds & exchanges
- Weighing & scanning items
- Greeting customers
- Time management
- Trustworthy employee
- Maximizing Coverage
- Customer Service Management
- Assignment Delegation
- Leadership and Change Management
Certification
BasicFoodHygiene–SharjahMunicipality(2019)
Star of Khazan–OutstandingEmployeeofMonth(8times in4years)
Fires safety Training 2018
KAWAALA Senior Secondary School (2013)
Sira certificate 2018.
PersonalInformation
Nationality :Uganda
DOB :12th
May1996
MaritalStatus :MARRIED
Language Known :English,Arabic
VisaStatus :Employmentvisa(Transferable)
PassportNo :B1407634
Languages
English
Advanced (C1)
Timeline
Customer Service Supervisor
QUICK PARKING
08.2022 - Current
CASHIER
QUICK PARKING
08.2021 - 07.2022
customer service
MEZZAN FOODS
02.2018 - 08.2021
Associate of Arts - SALES AND MARKETING
MAKERERE BUSSINES SCHOOL
High School Diploma -
KAWAALA HIGH SCHOOL
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