Robert Mutasa
Dubai
Summary
Highly Motivated and experienced Purser with Over 7 Years Guest Service experience
An enthusiastic,dynamic and experienced professional with outstanding interpersonal skill, exceptional level of initiative and ensuring guest satisfaction and comfort. Seeks higher challenges to widen horizon, make a mark in a dynamic environment and contributing to company's growth providing exceptional service and memorable experiences
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Hotel concierge
Madinat Jumeirah Minasalum Hotel
Dubai, UAE
2016.04 - Current
- Escorted VIP guests to rooms, ensuring prompt luggage delivery.
- Provided detailed information on hotel amenities while upselling services.
- Shared insights on local history and culture, showcasing unique hotel features.
- Coordinated administrative tasks for Guest Relations Operations to enhance communication.
- Responded to guest service requests by liaising with relevant departments.
- Facilitated seamless check-in processes for all arriving VIP guests.
Guest service representative
Jumeirah Beach Hotel
Dubai, United Arab Emirates
2012.05 - 2014.10
- Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
- Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
- Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
- Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
Security supervisor
Jumeirah Group Alqasr Hotel
Dubai, United Arab Emirates
2010.03 - 2011.11
- Improved site security by training new staff on company procedures and protocols.
- Conducted risk assessments for enhanced workplace safety.
- Provided excellent customer service whilst maintaining vigilance over property protection.
- Trained employees on crisis management, improving readiness in emergency situations.
- Managed access control, ensuring only authorised personnel entered the premises.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Oversaw evacuation procedures during emergency situations, ensuring public safety.
- Handled sensitive information confidentially, safeguarding company assets and reputation.
- Monitored alarm systems effectively preventing unauthorised breaches.
- De-escalated conflicts in a calm, composed manner to maintain peace.
Education
Ordinary Level - Commerce, English, Science, Geography
Seke 1 High School
Zimbabwe 2004.01 - 2007.01
Skills
- Exceptional computer and internet skills
- Excellent Interpersonal and Communication skills
- Able to maintain offline and online activities simultaneously
- Excellent professional networking skills
- Ability to remain calm under pressure
- Strong organizational and problem solving skills
- Special needs accommodations
- Professional discretion
- Restaurant reservation facilitation
- Tourism knowledge
- Diplomacy etiquette
- Tourist information distribution
- Luxury services knowledge
- Room allocation mastery
- Knowledge of hospitality law
- Reservation system operation
Custom
Upon request.
Personal Information
- Date of birth: 02/25/90
- Nationality: Zimbabwean
- Marital status: Married
- Date of birth: 1990-02-25
- Nationality: Zimbabwean
Certification
. High school Cerificate
. CPR and AED Certification
. Basic Fire Fighting & Safety Protection – Dubai Civil Defense
. First Aid level 1 Workshop- Jumeirah Group LLC, Dubai
. Water Safety – Wild Wadi Water Park- Jumeirah Group LLC, Dubai
. POD Training People of determination (Special needs)-Dubai Police Academy
. Certificate of Appreciation Going beyond and above Madinat Jumeirah Resort LLC
Timeline
Hotel concierge
Madinat Jumeirah Minasalum Hotel
2016.04 - Current
Guest service representative
Jumeirah Beach Hotel
2012.05 - 2014.10
Security supervisor
Jumeirah Group Alqasr Hotel
2010.03 - 2011.11
Ordinary Level - Commerce, English, Science, Geography
Seke 1 High School
2004.01 - 2007.01