Robert Mutasa
United Arab Emirates Dubai
Summary
Security supervisor with 10 years of experience in safety and security management. Demonstrated leadership and communication skills in managing diverse teams and resolving conflicts. Proven track record in problem-solving and maintaining professionalism in high-pressure situations. Committed to promoting a culture of safety and security across all operations.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Jumeirah Group Minasalum Hotel
02.2019 - Current
- Managed daily security shifts through patrol planning and corridor and perimeter monitoring.
- Provided professional, discreet guest service by enforcing hotel rules and resolving disputes.
- Directed CCTV surveillance operations, fire alarm panels, and electronic access control systems.
- Coordinated investigations into theft, medical emergencies, and disturbances with local police.
- Owned regulatory compliance by conducting SIRA-aligned checks and fire evacuation drills.
- Accounted for safe performance by applying current security, fire prevention, and evacuation procedures.
- Set performance standards by delivering on-the-job coaching to officers and teams.
- Held health and safety governance by reviewing firefighting equipment, water leaks, and hazards.
- Performed risk assessments for special events, implementing tailored security plans to manage crowds and ensure public safety.
- Controlled restricted areas through credential verification within access control systems.
- Strengthened cross-departmental safety culture by aligning security messaging with other teams.
Security Officer
Jumeirah Group Conference Centre
08.2016 - 06.2018
- Liaise with authorities during government events to support event security coordination.
- Patrol premises to spot intrusion signs, protecting personnel and property at all times.
- Manage crowd control at events, maintaining order and reducing unsafe disturbances.
- Educate staff on security measures, improving awareness of risks and prevention.
- Provide first aid and emergency support until medical professionals arrive.
- Patrol grounds after hours on foot to deter violations and detect breaches.
- Conduct entrance security checks, screening visitors for prohibited items.
- Check doors, windows, and gates for signs of unauthorised entry.
- Monitor access control for visitors, completing scans to locate contraband.
- Watch CCTV for disruptions or unlawful acts and report incidents to law enforcement.
- Liaise with management to develop security protocols and emergency response procedures.
- Answer emergency calls and code red situations before paramedics arrive.
- Oversee secure facility opening and closing, securing all access points properly.
Security Officer
Dubai Duty Free
10.2013 - 08.2015
- Conduct site visits to identify CCTV monitoring hotspots and blind spots.
- Respond to alarms and investigate disturbances across the premises promptly.
- Authorize entry and exit for workforce and visitors to deter theft and improve safety.
- Produce daily reports covering patrols, theft incidents, and irregular attendance.
- Investigate in-house issues, including theft, unauthorised presence, and suspicious occurrences.
- Test communication devices regularly and confirm smooth operation during emergencies.
- Maintain order by circulating among site visitors, patrons, and workers throughout shifts.
- Monitor incoming calls and relay messages during non-business hours and switchboard downtime.
Education
Ordinary Level Certificate -
Nyamuzuwe High School
Zimbabwe01-2007
Security Supervisor Training Course -
Dubai Police Academy
Dubai01-2015
First Aid level 1 Workshop -
Madinat Jumeirah
Dubai01-2018
POD Training - People of determination (special needs)
Dubai Police Academy
Dubai01-2018
Water Safety -
Wild Wadi Water Park
Dubai01-2018
Basic Fire Fighting & Safety Protection -
Dubai Civil Defense
Dubai01-2017
Skills
- CCTV surveillance expertise
- Risk assessment
- Emergency response
- Access control
- Conflict resolution
- Crowd management
- Professional communication
- Guest service
- Health and safety compliance
- Fire safety knowledge
- Control room operations
- Alarm system management
- Observant and focused mindset
- Radio communications
- Decision making under pressure
- First aid certification
- Proactive efficiency
- Incident investigation methods
Personal Information
Born: 25/February/1990
Nationality: Zimbabwean
Custom
Available
Accomplishments
- Recognised by Security Management as Colleague of the Year 2024 for consistently exceeding expectations and going above and beyond in delivering exceptional performance and service.
Timeline
Security Supervisor
Jumeirah Group Minasalum Hotel
02.2019 - Current
Security Officer
Jumeirah Group Conference Centre
08.2016 - 06.2018
Security Officer
Dubai Duty Free
10.2013 - 08.2015
Ordinary Level Certificate -
Nyamuzuwe High School
Security Supervisor Training Course -
Dubai Police Academy
First Aid level 1 Workshop -
Madinat Jumeirah
POD Training - People of determination (special needs)
Dubai Police Academy
Water Safety -
Wild Wadi Water Park
Basic Fire Fighting & Safety Protection -
Dubai Civil Defense