ROBERT ONYANGO
DUBAI
Summary
Dynamic professional with extensive expertise in front desk operations at Amazon, excelling in communication coordination and document preparation.
Overview
4
4
years of professional experience
Work History
Receptionist
Amazon
01.2024 - Current
- Provided support for special projects as assigned by management.
- Delivered receptionist services to ensure efficient front desk operations.
- Assisted in managing client inquiries and directing them appropriately.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Coordinated communication between departments to enhance workflow efficiency.
Waiter
LA BRIOCHIE FRANCE WITH LOVE
Dubai
01.2022 - 01.2024
- Supported completion of closing tasks by restocking supplies and maintaining cleanliness of equipment.
- Followed all safety and sanitation regulations when handling food or drinks.
- Provided excellent customer service to ensure repeat customers.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Ensured all dishes were prepared according to recipe standards.
- Greeted guests and answered questions about menu items.
- Brought food and beverages to tables in a timely manner.
Waiter
KUKKO Restaurant
Sharjah
01.2021 - 01.2022
- Front desk management - Greeting of visitors and clients together with the staffs, warmly welcoming them.
- Answering of calls and directing them. Managing front desk operations.
- Scheduling appointments, booking of meetings or appointments for staff and managing calendars sometimes.
- Administrative support.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Inform kitchen staff regarding special order requirements.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Checked in with customers during meals to check orders received correctly.
- Attended to customers needs proactively for first class waiting service.
- Provide friendly, courteous service, maximizing positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Diploma - Hospitality and Catering
NAIROBI INSTITUTE OF BUSINESS STUDIES
KENYA07-2021
High School - Form, Level 4
ST JOSEPHS HIGH SCHOOL
KENYA11-2015
Skills
- Food safety understanding
- Allergy awareness
- Food hygiene protocol
- Table serving
- Customer service-oriented
- Menu memorization
- Efficient payment processing
- Attention to detail
- Front desk operations
- Communication coordination
- Document preparation
References
Available upon request
Languages
- English, Fluent
- Swahili, Fluent
Personal Information
Nationality: Kenyan
Languages
English
First Language
References
References available upon request.
Timeline
Receptionist
Amazon
01.2024 - Current
Waiter
LA BRIOCHIE FRANCE WITH LOVE
01.2022 - 01.2024
Waiter
KUKKO Restaurant
01.2021 - 01.2022
Diploma - Hospitality and Catering
NAIROBI INSTITUTE OF BUSINESS STUDIES
High School - Form, Level 4
ST JOSEPHS HIGH SCHOOL