Roberta Ferreira Ribas
Dubai
Summary
Experienced professional with strong analytical abilities and a diverse cultural background, excelling in team settings. Eager to contribute adaptability and drive for exceeding objectives. Robust cultural foundation and honed analytical skills bring a dedicated and professional approach. Core strength lies in adaptability, seamlessly integrating with new teams and environments. Excited about the opportunity to join esteemed team, committed to leveraging skill set to exceed expectations and contribute to collective success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress Part Time
Ogram
12.2023 - Current
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Hostess part time
Ogram
05.2023 - 12.2023
- Warmly greeted 100+ guests daily
- Managed 30+ bookings per shift
- Trained 10+ new hostesses
- Coordinated events for 50+ guests
- Handled busy periods with poise
- Streamlined seating efficiency
- Maintained a pristine welcome area
- Maintained 95% customer satisfaction rate
- Handled 30+ tables with precision & care
- Efficiently resolved guest concerns
- Mastered menu to recommend popular dishes
- Collaborated with team for smooth service
- Adapted quickly to menu changes & specials
- Boosted team productivity by 30%
Waitress - part time
Vii Dubai
02.2023 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress and manager
Brazilian meal
09.2022 - 01.2023
- Led a top-performing sales team
- Pioneered innovative customer service tactics
- Championed a positive workplace culture
- Worked by waitress and got promoted for manager later on
- Coordinated restaurant operations, ensuring superior service and compliance with health standards.
Hostess
Apart hotel residence
01.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
Waitress
Gis Club BH
01.2022 - 12.2022
- Assisted customers and maintained smooth operations in a nightclub setting.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Manager
Padre Gourmet
01.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
GED -
Univeritas
01.2020
High School Diploma -
Escola Estadual Santo Afonso
01.2016
Skills
- Encouraging attitude
- Teamwork
- Motivation
- Communication
- Decision-Making
- Creative Thinking
- Conflict Resolution
- Time Management
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Italian
English
Spanish
Brazilian
Portuguese
Personal Information
- Date of Birth: 12/02/99
- Nationality: Brazilian
- Marital Status: Single
- Visa Status: Freelancer visa valid for 2 years
Certification
Attendance excellent course
People management
cost management
Timeline
Waitress Part Time
Ogram
12.2023 - Current
Hostess part time
Ogram
05.2023 - 12.2023
Waitress - part time
Vii Dubai
02.2023 - 03.2023
Waitress and manager
Brazilian meal
09.2022 - 01.2023
Hostess
Apart hotel residence
01.2022 - 08.2022
Waitress
Gis Club BH
01.2022 - 12.2022
Manager
Padre Gourmet
01.2020 - 01.2021
High School Diploma -
Escola Estadual Santo Afonso
GED -
Univeritas
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