ROBERTO CHALHOUB
Dubai
Summary
Creative, innovative, and analytical professional with a strong background in digital transformation, software development, and enterprise IT operations. Skilled in strategic planning, reporting, governance, and stakeholder engagement, with a proven ability to deliver high-quality solutions that drive operational efficiency and business value.
Overview
10
10
years of professional experience
Work History
Business Support Group Controller
Emirates Group
02.2024 - Current
- Leading the Software License Optimization project, identifying AED 2.5M+ in savings, and improving compliance across 5+ licensing categories.
- Delivered 50+ weekly performance reports for Infrastructure and Cybersecurity, enhancing executive visibility and decision-making.
- Led enhancements as Product Owner for the weekly reporting application, gathering stakeholder requirements, and streamlining reporting across IT functions.
- Managed annual budgets exceeding AED 20M, including cost center transfers, and vendor contract reviews.
- Supported SVP in designing and executing three team restructures and strategic staffing moves across IT portfolios for a team with a headcount of more than 750.
- Supported candidate evaluation and onboarding for key IT roles, contributing to talent pipeline growth. Presented at a recruitment drive in South America with 150+ attendees, promoting Emirates Group IT opportunities.
- Chair weekly Leadership Team Connect meetings, ensuring key topics are addressed, action items are tracked, and relevant presentations are scheduled to support strategic alignment.
Business Analyst
PwC Middle East
07.2021 - 02.2024
- Analysed a banks corporate customers digital processes, then redesigned these processes with enhancements and rebuilt them on a new platform to improve corporate banking experience.
- Managed a team of developers building 50 banking services covering trade finance, card services, account services and products services.
- Conducted the impact assessment of digitally transforming and migrating the majority of the government digital services (1,000 services, 50 government entities, with over 140 websites and 80 apps) to a single unified platform.
- Led a team of developers, UI/UX designers, business analysts and QAs to implement dashboards and digital journeys for multiple government entities.
- Developed and launched a digital product to facilitate seamless, effective vehicle management for drivers of an emirate.
- Analysed and developed 3 end-to-end user journeys and constructed feasibility matrices, highlighting the projected impact on the end users.
Application Consultant
COLUMBUS A/S
02.2019 - 07.2019
- Accurately capture requirements from key stakeholders in BPV/BPM sessions.
- Map business process flows to represent most efficient process for tasks possible.
- Configure multiple legal entities based on their regional requirements.
- Migrate data between legacy system and Dynamics 365 F&O.
- Test processes through newly configured system and address errors that occur.
- Delivering a set of training sessions of the solution, to key system users and stakeholders of various businesses.
Marketing Intern
DHL EXPRESS
07.2017 - 07.2017
- Contributed to the management of internal communications, and social media accounts for DHL Dubai. As well as, created innovative ideas for advertisements and promotions, to boost sales for Dubai.
Marketing Intern
NISSAN (AWROSTAMANI)
07.2016 - 07.2016
- Worked closely with the product manager of AWR Nissan Dubai to research competitor marketing campaigns, sold vehicle data and other key metrics, to help make informed marketing decisions. Dealt with advertisement firms to create impactful, tasteful adverts within the allotted budget.
Project Intern
ROLLS-ROYCE
01.2016 - 05.2016
- Tasked with a real problem that Rolls-Royce faced at the time, our university team was tasked with researching, recommending and designing an impactful solution to present to a panel of Rolls-Royce executives. This was a five month course reporting to a project manager from Rolls-Royce.
Education
Bachelors of Business Management -
University of Derby
Derby, United Kingdom01.2018
A Levels - Business, Geography, Politics & Physical
TRENT COLLEGE
Nottingham, United Kingdom01.2015
Skills
Technical Skills: Strategic Implementation Planning, Business Analysis, Operations Management, Problem Solving, Financial Management
Soft Skills: Relationship Builder, Great Communication Skills, People Centric
Timeline
Business Support Group Controller
Emirates Group
02.2024 - Current
Business Analyst
PwC Middle East
07.2021 - 02.2024
Application Consultant
COLUMBUS A/S
02.2019 - 07.2019
Marketing Intern
DHL EXPRESS
07.2017 - 07.2017
Marketing Intern
NISSAN (AWROSTAMANI)
07.2016 - 07.2016
Project Intern
ROLLS-ROYCE
01.2016 - 05.2016
A Levels - Business, Geography, Politics & Physical
TRENT COLLEGE
Bachelors of Business Management -
University of Derby