Roberto Helena
Dubai,UAE
Summary
Senior Engineering Manager with 25+ years experience in the air-conditioning and refrigeration industry. Skilled in problem solving and innovation, resulting in improved efficiency, cost savings and successful project delivery. Strong expertise in design optimization and assembly processes. Partners easily with cross functional teams to accomplish shared business goals. Passionate about applying advanced technology and engineering solutions to exceed market demands. Excited to contribute to quality outcomes through leadership and team work.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Senior Engineering Manager
Copeland
Dubai, UAE
09.2015 - Current
- Managed all engineering projects, from concept development, electro-mechanical design execution, prototype build, field testing and production launch.
- Mentored junior engineers, fostering skill development and promoting a culture of continuous improvement.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Collaborated with European and Asia Pacific Project leaders to define project scopes and establish clear technical objectives.
- Maintained up-to-date knowledge of industry trends, regulations and advancements supporting business growth.
- Regularly communicated with business leaders on project status and engineering resource management.
Technical services manager
Copeland
Dubai, UAE
05.2007 - 09.2025
- Led cross-functional teams to enhance technical support processes and improve customer satisfaction.
- Developed and executed customer product and application training programs to ensure technical proficiency, throughout the GCC.
- Analyzed customer feedback to inform product enhancements and drive continuous improvement initiatives.
Group Engineering Manager
Metraclark
Johannesburg, South Africa
06.2000 - 04.2007
- Led design teams for successful project completion.
- Ensured timely delivery of all projects by closely monitoring timelines and milestones.
- Facilitated regular team meetings promoting communication and collaboration.
Education
Bachelor of Science - Mechanical Engineering
University of the Witwatersrand
Johannesburg, South Africa 02.1991 - 11.1994
Skills
- Refrigeration system design
- Technology integration
- Team management and development
- Leadership
- Business acumen
Affiliations
- Padel tennis
- Motorsport
References
References available upon request.
Timeline
Senior Engineering Manager
Copeland
09.2015 - Current
Technical services manager
Copeland
05.2007 - 09.2025
Group Engineering Manager
Metraclark
06.2000 - 04.2007
Bachelor of Science - Mechanical Engineering
University of the Witwatersrand
02.1991 - 11.1994
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