Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Roberto Reali

Roberto Reali

Dubai

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cigar Sommelier

The Arts Club Dubai
11.2020 - Current
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend and holiday shifts.

Waiter

Hawksmoor Guildhall
01.2018 - 05.2020
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used cash registers and credit card machines to cash out customers.

General Office Worker

Studio Zavagnini
02.2015 - 12.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Compiled and analyzed data to produce reports.
  • Edited and proofread documents for accuracy and completeness.

Cashier

Metro Cash&Carry
10.2012 - 12.2014
  • Worked with floor team and managers to meet wide range of customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Enrico Fermi
Italy

Mystery Guest Certificate - Tourism And Travel Marketing

European Institute of Tourism
Milan, Italy
05.2020

Skills

  • Teambuilding
  • Written Communication
  • Flexible and Adaptable
  • Clerical Support
  • Data Entry
  • Self-Motivated
  • Problem-Solving
  • Attention to Detail

Certification

- Advance Microsoft Office Certification

- Habanos Certification

- Open Water Scuba Diving Certification

- Mystery Guest Certification

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Timeline

Cigar Sommelier

The Arts Club Dubai
11.2020 - Current

Waiter

Hawksmoor Guildhall
01.2018 - 05.2020

General Office Worker

Studio Zavagnini
02.2015 - 12.2017

Cashier

Metro Cash&Carry
10.2012 - 12.2014

High School Diploma -

Enrico Fermi

Mystery Guest Certificate - Tourism And Travel Marketing

European Institute of Tourism

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Roberto Reali