Roberto Reali
Dubai
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cigar Sommelier
The Arts Club Dubai
11.2020 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
Waiter
Hawksmoor Guildhall
01.2018 - 05.2020
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Increased sales significantly by upselling higher-end products to customers.
- Used cash registers and credit card machines to cash out customers.
General Office Worker
Studio Zavagnini
02.2015 - 12.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
Cashier
Metro Cash&Carry
10.2012 - 12.2014
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Enrico Fermi
ItalyMystery Guest Certificate - Tourism And Travel Marketing
European Institute of Tourism
Milan, Italy05.2020
Skills
- Teambuilding
- Written Communication
- Flexible and Adaptable
- Clerical Support
- Data Entry
- Self-Motivated
- Problem-Solving
- Attention to Detail
Certification
- Advance Microsoft Office Certification
- Habanos Certification
- Open Water Scuba Diving Certification
- Mystery Guest Certification
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Cigar Sommelier
The Arts Club Dubai
11.2020 - Current
Waiter
Hawksmoor Guildhall
01.2018 - 05.2020
General Office Worker
Studio Zavagnini
02.2015 - 12.2017
Cashier
Metro Cash&Carry
10.2012 - 12.2014
High School Diploma -
Enrico Fermi
Mystery Guest Certificate - Tourism And Travel Marketing
European Institute of Tourism