ROBIN SEQUEIRA
LONDON,UNITED KINGDOM
Summary
Hospitality supervisor with international experience in luxury resorts, premium hotels, and high-volume cafés across the USA, combined with target-driven sales experience in Dubai and India. Skilled in leading teams, maintaining brand standards, improving guest satisfaction, and supporting revenue growth through upselling and operational control. Confident in fast-paced environments and ready to step into hotel leadership roles.
Overview
2017
2017
years of post-secondary education
Work history
Sales representative- Automotive & Seat Sales
Mercury
Dubai, UAE
- Advised customers on product options based on needs and budgets.
- Negotiated and closed deals to meet sales targets.
- Managed customer relationships, documentation, and after-sales service.
Sales Representative- Call Centre
US CAMPAIGN
Mumbai, INDIA
- Delivered inbound and outbound sales, achieving conversion targets.
- Built quick rapport, handled objections, and ensured customer satisfaction.
- Maintained accurate records and followed compliance standards.
Head Waiter
Highway 4 Café & Bakery
Albuquerque, USA
- Supervised floor operations and team performance during shifts.
- Ensured quality beverage preparation and presentation.
- Resolved guest concerns and coordinated with kitchen for smooth service.
Assistant Head Waiter
Hyatt Regency Tamaya Resort and Spa
Albuquerque, USA
- Trained and directed staff to deliver high-end personalized service.
- Managed station readiness, table standards, and equipment condition.
- Supported revenue goals through proactive upselling.
- Oversaw inventory and team discipline, hygiene, and grooming.
Assistant Server
Taj Group of Hotels
Mumbai, INDIA
- Assisted in maintaining luxury service standards across departments.
Education
Bachelors - Hospitality and Management Studies
Rizvi College of Hotel and Management Studies
MumbaiHSC -
Divine Providence Jr. College
INDIASSC -
St. Francis De Sales School
INDIASkills
- Team Leadership & Staff Training
- Guest Experience Restaurant & Floor Operations
- Service Quality
- Upselling & Revenue Focus
- Complaint Resolution
- Inventory & Equipment Control
- Communication
- Problem Solving
- Time Management
Accomplishments
- Honoree of disciplinary incharge of the student committee board at Rizvi College of Hospitality and Management Studies.
- Received WOW cards as an appreciation in Hyatt Regency Resort and Spa for guest satisfaction.
Interests
- Sports
- Touring
Affiliations
- Sports
- Travelling
Languages
English
Advanced
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Sales representative- Automotive & Seat Sales
Mercury
Sales Representative- Call Centre
US CAMPAIGN
Head Waiter
Highway 4 Café & Bakery
Assistant Head Waiter
Hyatt Regency Tamaya Resort and Spa
Assistant Server
Taj Group of Hotels
Bachelors - Hospitality and Management Studies
Rizvi College of Hotel and Management Studies
HSC -
Divine Providence Jr. College
SSC -
St. Francis De Sales School