ROBINAH NAGITTA
Dubai
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
4
4
years of professional experience
Work History
WAITRESS
Sky Lux Lounge (Condrad Hotels)
07.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
WAITRESS
Soul Café
06.2021 - 07.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Certificate of Higher Education -
Jimmy Ssekasi Institute of Catering
Skills
- Card payment processing
- Cash handling
- Positive attitude
- Till and cash handling
- Customer service excellence
- POS operation
- Listening actively
- Cash handling policies
- Sales promotion
Languages
English
Personal Information
- Passport Number: A00333485
- Date of Birth: 09/12/90
- Gender: Female
- Nationality: Ugandan
- Marital Status: Single
- Visa Status: Cancelled Visa
Timeline
WAITRESS
Sky Lux Lounge (Condrad Hotels)
07.2024 - 01.2025
WAITRESS
Soul Café
06.2021 - 07.2024
Certificate of Higher Education -
Jimmy Ssekasi Institute of Catering
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