Robin Min-Tae Jeong
Deira, Dubai,UAE
Summary
Customer-focused professional with proven experience in delivering exceptional service and ensuring safety in dynamic
environments. Known for excellent communication skills, cultural awareness, and teamwork in multicultural settings. Highly
adaptable and solution-oriented, with a strong commitment to maintaining high standards and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Data Wrangler
Freelance
Remote, REMOTE
09.2020 - Current
- Analyzed and organized large datasets to identify patterns and trends in data.
- Cleaned, transformed, and validated data from multiple sources for accuracy.
- Developed scripts to automate manual processes related to data wrangling tasks.
- Monitored digital media storage levels and updated systems as needed to ensure adequate capacity was available at all times.
- Ensured proper handling and safe transport of equipment from one location to another when necessary.
- Tested various types of media formats for compatibility with specific hardware, software platforms.
- Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
IT Project Manager
Dominion Analytics
Tema, Ghana
05.2023 - 11.2024
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
- Evaluated existing systems performance metrics in order to identify areas needing improvement.
- Documented all processes involved in implementing IT projects according to industry standards.
Associate Data Analyst
Dominion Analytics
Tema, Ghana
12.2022 - 05.2023
- Provided analytical insights to stakeholders based on data analysis.
- Analyzed and interpreted large volumes of data from multiple sources.
- Developed, tested and deployed predictive models for forecasting customer trends.
- Assisted in developing new methods for collecting and analyzing customer feedback.
- Designed surveys that collected relevant information about customers' experiences.
- Worked closely with IT department to maintain up-to-date datasets for accurate reporting.
Assistant Systems Analyst
Ghana Civil Aviation Authority
Airport, Ghana
09.2021 - 09.2022
- Provided technical support to users on various hardware and software applications.
- Assisted in Developing user manuals, training materials, and system documentation for new systems and processes.
- Configured, tested, and troubleshot operating systems, databases, networks, and other related applications.
- Researched emerging technologies to recommend solutions that meet organizational needs.
- Managed user accounts within multiple domains using Active Directory services.
- Troubleshot program and system malfunctions to restore normal functioning.
Education
Bachelor of Science - Computer Science
Datalink Institute of Business And Technology
Greater Accra, Ghana.12-2021
Skills
- Network administration
- Information security
- Client relations
- IT service management
- Project development
- Mobile application development
- Software testing
- Data analytics
- Cybersecurity best practices
Languages
English
First Language
Timeline
IT Project Manager
Dominion Analytics
05.2023 - 11.2024
Associate Data Analyst
Dominion Analytics
12.2022 - 05.2023
Assistant Systems Analyst
Ghana Civil Aviation Authority
09.2021 - 09.2022
Data Wrangler
Freelance
09.2020 - Current
Bachelor of Science - Computer Science
Datalink Institute of Business And Technology