Roby George Ninan
Dubai
Summary
Focused and reliable Head waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Waiter
Double Tree Hotel By Hilton JBR
12.2021 - 01.2024
- Pre opening team of NOTORIOUS(Irish pub),OPM(high end night club),and YINGSU(Chinese restaurant) at Double Tree By Hilton JBR
- Acting as Assistant supervisor and assisting General Manager in running restaurant operations
- Acting as opening and closing in charge of restaurant
- Managed over 400 plus guest events on weekends
- Assist in creating Snag list (regular maintenance) for restaurant
- Assist with training new colleagues with restaurant menu, restaurant concept, sequence of service and service-related trainings
- Trained POS skills - MICROS and TIVALIS
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Senior Waiter
Emirates Airlines
02.2017 - 07.2020
- Overseeing all issues pertaining to patron dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed over 500 guests per day and increased our sales day by day
Waiter
Emirates Airlines
02.2012 - 02.2017
- Taking orders and maintaining guest dining experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
The Lalit Ashok
02.2010 - 02.2012
- Taking orders and maintaining guest dining experience.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Greeted new customers, discussed specials, and took drink orders
- Used cash registers and credit card machines to cash out customers
Education
BSC IN HOTEL MANAGEMENT CATERING & TOURISM -
Munnar Catering College, Punjab Technical University
Munnar01.2010
Skills
- Menu Presentation
- Upselling Techniques
- High-Volume Dining
- Wine Knowledge
- Compliance Standards
- Safe Food Handling
- Fine-Dining Expertise
- Customer Service Management
- Food Safety Understanding
- Order Taking
- Kitchen Staff Coordination
- Event Planning
- Cash Handling
Certification
- High field Food Safety certification
- Fire and safety certification
- MICROS programming (POS changes for food and beverage outlets)
- Certified by dubai airport aviation safety
Accomplishments
- Three times Awarded as Best Service of the month in recognition for demonstrating our company values of service Najm Merit. (The Emirates Group reward and recognition program)
- Received two Management Appreciation Guest service excellence from Management of Emirates Flight Catering.
- Received Employee of the month award for best service in F&B department from Double Tree By Hilton,
Personal Information
- Date of Birth: 08/13/89
- Nationality: Indian
- Marital Status: single
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Head Waiter
Double Tree Hotel By Hilton JBR
12.2021 - 01.2024
Senior Waiter
Emirates Airlines
02.2017 - 07.2020
Waiter
Emirates Airlines
02.2012 - 02.2017
Waiter
The Lalit Ashok
02.2010 - 02.2012
BSC IN HOTEL MANAGEMENT CATERING & TOURISM -
Munnar Catering College, Punjab Technical University
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