ROCHDI MANSOUR
Dubai
Summary
As a Sr. Sales Executive - Real Estate, im instrumental in driving our sales strategy, identifying new business opportunities, and fostering strong relationships with clients. I can lead negotiations, close deals, and ensure customer satisfaction while working closely with cross-functional teams to meet sales objectives.
Overview
16
16
years of professional experience
Work History
SENIOR SALES EXECUTIVE
GPG REAL ESTATE
05.2022 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financial abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties' value
- Display and market real property to possible buyers
- Manage property Resale
- Maintain and update listings of available properties
- Cooperate with developers
- Develop networks and cooperate with developers
- Promote sales through advertisements, and listing services
- Remain knowledgeable about real estate markets and best practices
SENIOR SALES AGENT
EAGLE HILLS PROPERTIES
03.2017 - 10.2021
- Drives business by identifying and selling prospects and maintaining relationships with clients
- Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, and mentoring team members
- Expands business opportunities by identifying prospects and evaluating their position in the industry and researching and analyzing sales options
- Sells products and services by establishing contact and developing relationships with prospects and recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports and presentations by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and other content, establishing personal networks, benchmarking best practices, and participating in professional and industry organizations
CUSTOMER SERVICE EXECUTIVE
EAGLE HILLS PROPERTIES LLC
05.2015 - 01.2017
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities
- Identify customer problems and offer appropriate solutions
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures
- Participate in Outbound calling programs and other projects and activities when required
- Handling projects and tasks whenever required and asked by the management
- Perform customer transactions accurately and in an efficient manner
FRONT OFFICE SUPERVISOR
RADISSON BLU DUBAI
08.2014 - 05.2015
- Ensure outstanding customer care at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
CONCIERGE AGENT
RADISSON ROYAL HOTEL
12.2012 - 07.2014
- Serve visitors by greeting, welcoming, and directing them appropriately
- Notify company personnel of visitor arrival
- Maintain security and telecommunications system
- Inform visitors by answering or referring inquiries
- Direct visitors by maintaining employee and department directories
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges
CUSTOMER SERVICE AGENT
JUMEIRAH BAB AL SHAMS HOTEL
02.2010 - 04.2012
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Do check-in and check out
- Do the rooms billing for the guests complaints and make sure they are satisfied
CUSTOMER SERVICE AGENT
MERCEDES SHOWROOM
08.2008 - 01.2010
Education
Bachelor of Applied Arts And Science - English
UNIVERSITY OF LETTERS AND HUMAN SCIENCES
01.2008
Baccalaureate Degree - Letters section
SECONDARY SCHOOL OF SOUSSE
Sousse, Tunisia01.2005
Skills
- Negotiation skills
- Proficiency in a foreign languages
- Research skills
- Time management
- Techniques to close a deal
- Qualifying prospects
- Proactive and Leadership skills
- Real estate knowledge
Languages
Arabic
English
French
Italian
Hobbies and Interests
- Travelling
- Reading
- Writing
- Sports
Timeline
SENIOR SALES EXECUTIVE
GPG REAL ESTATE
05.2022 - Current
SENIOR SALES AGENT
EAGLE HILLS PROPERTIES
03.2017 - 10.2021
CUSTOMER SERVICE EXECUTIVE
EAGLE HILLS PROPERTIES LLC
05.2015 - 01.2017
FRONT OFFICE SUPERVISOR
RADISSON BLU DUBAI
08.2014 - 05.2015
CONCIERGE AGENT
RADISSON ROYAL HOTEL
12.2012 - 07.2014
CUSTOMER SERVICE AGENT
JUMEIRAH BAB AL SHAMS HOTEL
02.2010 - 04.2012
CUSTOMER SERVICE AGENT
MERCEDES SHOWROOM
08.2008 - 01.2010
Baccalaureate Degree - Letters section
SECONDARY SCHOOL OF SOUSSE
Bachelor of Applied Arts And Science - English
UNIVERSITY OF LETTERS AND HUMAN SCIENCES
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