Rochdi Riahi
Dubai ,UAE
Summary
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer service executive
TADBEER (HOUSEKEEPING CO )
Dubai, UAE
01.2024 - Current
- Prioritized tasks effectively to ensure minimal wait times during peak hours.
- Utilized CRM software to streamline complaint handling processes efficiently.
- Trained new staff to maintain consistency in service delivery.
- Resolved complaints through proactive problem-solving and detailed analysis.
- Delivered multilingual support in Arabic & English (languages)
- Improved team morale by organizing regular team-building activities.
SALES CONSULTANT
Travelex international limited
Hamad international airport, Qatar
07.2022 - 07.2023
- Deliver excellent customer service Follow the sales process in order to maximize sales Understand features and benefits of all company product lines
- Adhere to promotional marketing offers Manage till-stocks Achieve individual KPI's/target
- Fully investigate over and shorts (differences) and report
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service .
- Listened to customer problems, objections and concerns, offering tailored solutions.
Customer service representative
REDHA AL-ANSARI EXCHANGE
Dubai, UAE
06.2019 - 06.2022
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Facilitated customer loyalty programmers to enhance customer retention.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Receptionist
Mövenpick Resort & Marine Spa
soussa, Tunisia
05.2017 - 05.2019
- Streamlined check-in procedure by efficiently handling guest documents.
- Maintained clean and organized reception area, creating a welcoming atmosphere.
- Managed room availability charts to ensure zero overbooking.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Reduced wait times with high-speed processing of reservations.
- Organized guest transport to support smooth airport transfers.
Education
High School Diploma - Economics and Management
Secondary Institute in Sousse
Tunisia 10.2012 - 06.2015
Skills
- Customer Service
- MS Office
- Problem-solving
- Team building
- ERP and CRM Executive
- Leadership
- Time Management
- Order processing
- Problem solver
- Communication skills
Languages
Arabic
Native
English
Fluent
Timeline
Customer service executive
TADBEER (HOUSEKEEPING CO )
01.2024 - Current
SALES CONSULTANT
Travelex international limited
07.2022 - 07.2023
Customer service representative
REDHA AL-ANSARI EXCHANGE
06.2019 - 06.2022
Receptionist
Mövenpick Resort & Marine Spa
05.2017 - 05.2019
High School Diploma - Economics and Management
Secondary Institute in Sousse
10.2012 - 06.2015
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