ROCHELLE ANNE SANTOS RAMOS
Dubai,United Arab Emirates
Summary
Dedicated Sales Coordinator highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
22
22
years of professional experience
Work history
Showroom Coordinator
Adamas Motors Lotus LLC
Al Manara, Dubai
2021.05 - 2026.06
- Capture walk-in and incoming calls data and contact details.
- Provide basic and accurate information in person and via phone/email.
- Receive, sort, distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk. (monitor logbook, issue badges if possible).
- Raise an order request for front office supplies to maintain inventory of stocks.
- Update calendars and schedule meetings.
- Produce daily, weekly and monthly reports for the showroom.
- Ensure showroom standards and tidiness regularly.
- Support in Sales administrative work i.e. test drive forms, sale letter preparations, etc.
- Arranging merchandise display as per showroom standards, invoicing merchandise sales, reporting and requesting merchandise stock through GSM.
- Assist with other administrative tasks, such as filing and data entry, as needed.
- Manage RSVP for all showroom events.
- Make efficient use of all CRM systems by logging inbound calls and walk-ins. Constantly support the sales department by making sure the system is always updated.
- Issuing payment receipts for vehicle and merchandise transactions.
- Audit vehicle and merchandise stock on weekly and monthly basis and report any discrepancies accordingly.
Sales Coordinator
Trading Enterprises Co. LLC | An Al-Futtaim Group Company
Festival Boulevard, Dubai Festival City
2019.07 - 2021.01
- Back Office Process
- Ensure 100% process is followed in the branch on daily basis as per the SOP
- Ensure the branch is 100% prepared for anytime audit by the Business process team from Retail Head office
- Daily Stock Management
- Ensure all the tagged units are SWAPPED (wherever necessary) on time to assist the sales team in achieving their daily invoicing goal
- Ensure and manage to get the VINs allocated in the orders created without VINs with the help of SMT (Retail Stock Management Team)
- On time goods issue and goods receipt for all the required VINs in SAP
- Create service notification for units which needs to get the Rustproofing, Diamond Brite etc. from workshop
- Circulate daily ZEXT_VSRCH SAP report to sales team (sales executives, sales managers & business managers) with the customer name, VINs, Batch#, VIN location
- Circulate the daily branch units delivered reports to Workshop for 1000kms service appointments.
- Create FD (Financial documents) for the deals finance by panel or nonpanel banks
- Create PDI notifications daily as per the approvals
- Create credit (AFM PDC & LPO ) customers orders and send workflow request to branch accountants for the order release by AFSS for daily invoice
- Create sales invoice’s without mistake (applicable for locations where back office performing multiple role).
Assistant Sales Consultant
Al Futtaim Motors - LEXUS
Ajman
2015.12 - 2019.06
- Assisting the Sales Executive with Regards to Sales
- Attending phone calls from customers and providing feedback, with a good customer approach. Creating financial document, arranging deliveries, stock arrangements, and coordination with the sales team.
- Follow-up for collections of account receivables
- Interaction and coordination with the branches
- Branch Support activities
- Sales support administration
Greeter/Office Assistant
Al Futtaim Motors - LEXUS
Ajman
2013.06 - 2015.12
- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
- Provide excellent customer service as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
- Logging calls (including time, date and caller details).
- Maintain an up-to-date knowledge of personnel and procedures.
- Deal with 'drop in' customers as quickly and proficiently as possible, thereby you will be expected to walk around the showroom directing customers to the sales consultants.
PA/ Receptionist / Secretary
Elite Home Trading L.L.C
Dubai
2010.04 - 2013.05
- Sending Inquiries as per our production demand.
- Handling, Preparing, & Calculating Employees Monthly Salaries (WPS) as required.
- Preparing correspondence, reports, and submittal for client reference and approval.
- Maintains and organizes the office files; assures that proper security measures are followed concerning confidential files and materials; maintains manuals, regulations, etc.
- Organize and coordinate meetings, conferences, travel arrangements.
- Responsible in facilitating to answer phone, receiving and forwarding messages, mails and faxes.
Front Desk Receptionist/ Cashier
Palma Beach Resort and Spa
Umm Al Quwain
2008.03 - 2010.04
- Operate cash drawer, handles cash, checks and credit card payments.
- Balance guest accounts.
- Maintain room availability.
- Make and confirm reservations via telephone and in person.
- Answer inquiries pertaining to hotel services, registration of guests, dining, and activities etc.
- Arrange transportation.
- Balance revenue at the end of shift.
- General Administrative duties (copying, filing. Faxing, etc.)
Customer Service Assistant
Max’s Restaurant
Makati City
2006.11 - 2008.01
Customer Service Assistant
Be Connected Internet Café
Makati City
2006.02 - 2006.07
The French Baker Stanbake Corp.
Paranaque City
2004.01 - 2004.07
Education
Office Management - undefined
The Emirates Education Centre
Dubai, U.A.EBachelor of Science - Customs Administration
Philippine Maritime Institute
Manila, PhilippinesSkills
- Highly competitive, hardworking, self-motivated, organized, disciplined and goal oriented
- Time management
- Able to work with minimum supervision
- Multi-Tasking
- Willingness to take additional Responsibilities
Seminars & Trainings Attended
- Highfield Level 3 International Award in Emergency First Aid at Work – 12 April 2023
- Medic First Aid – 15 February , 2016 Al Futtaim Learning Centre, Rashidiya, Umm Ramool Dubai, UAE
- Grievance – 24 March 2016
- Negotiation Training – 26 August 2015
- Code of Conduct and Ethics – 19 July 2015
- Lexus Sales Certification - Module 5: Technical for Non Technical - 5 June 2015
- Lexus Sales Certification - Module 2: Qualification – 16 June 2014
- Comprehensive Communications Skills Training Informatics Computer Institute, Philippines
- Basic Adobe Photoshop CS5 Filipino Digerati Association, Dubai, U.A.E
- Basic Accounting Filipino Digerati Association, Dubai, U.A.E
Personal Details
Nationality : Filipino Civil Status : Single Driving License No : 165576 DL Expiry Date : 10.01.2026 Date of Birth : November 18, 1985 I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Showroom Coordinator
Adamas Motors Lotus LLC
2021.05 - 2026.06
Sales Coordinator
Trading Enterprises Co. LLC | An Al-Futtaim Group Company
2019.07 - 2021.01
Assistant Sales Consultant
Al Futtaim Motors - LEXUS
2015.12 - 2019.06
Greeter/Office Assistant
Al Futtaim Motors - LEXUS
2013.06 - 2015.12
PA/ Receptionist / Secretary
Elite Home Trading L.L.C
2010.04 - 2013.05
Front Desk Receptionist/ Cashier
Palma Beach Resort and Spa
2008.03 - 2010.04
Customer Service Assistant
Max’s Restaurant
2006.11 - 2008.01
Customer Service Assistant
Be Connected Internet Café
2006.02 - 2006.07
The French Baker Stanbake Corp.
2004.01 - 2004.07
Office Management - undefined
The Emirates Education Centre
Bachelor of Science - Customs Administration
Philippine Maritime Institute