ROCKY JOSE

Competitive and self-driven management professional offering 15 years of broad experience in Sales, Marketing, Business Administration, Customer Relation and Customer Service . Track record of exceeding in objectives, delivering results under tough competition and providing ongoing service leading to exceeding KPI. Exercised functional supervision over staff, managed effectively stressful work environment, maintained merchandising within retail stores. Excellent communication, problem solving, decision making and time management skills.

• Promoted in job responsibilities due to excellent efforts and outstanding performance demonstrated in various work profiles. Successfully achieved assigned sales targets and KPI’s consistent with company standards.
• Consistently demonstrated resourcefulness and initiative in support in top management with flexibility in working well in cross functional teams.
• Displayed abilities in handling problems as opportunities and dealing with difficult challenges with excellent leadership skills. Management skills in planning, managing, coordinating and motivating subordinates.
• Part of Brand initiative project – Reconnecting to customers. Part of H&T specialist training tool kit project.
• Created branding customer service videos. Opened and managed two flagship stores.

• 2022 - present, Logistics supervisor, DAD6 Abudhabi
• 2013- 2021, Store Manager, Dubai/Abudhabi
• 2010-2012, Assistant store manager, Dubai
• 2007-2009, Sales associate, Dubai

• Good understanding of branding concepts, and marketing tools for enhancing the brand identity.
• Ensuring high quality services, resulting in customers delight and optimum resource utilization.
• Giving maximum customer satisfaction by closely interacting with all clients to understand their requirements and offering customized product and services accordingly.
• Attended trainings to improve the selling and merchandising functions and inculcating the work culture.
• Very energetic, passionate and have the ability to adapt and thrive in the challenging fast paced sales environment.
• Experience in consumer sales has enabled to understand the spending habit of the public which in turn has helped to develop new sales strategies.

• Highly motivated with eagerness to learn and to take new challenges in work front and to enforce it practically.
• Effective communication skills & able to relate well to people from all backgrounds & culture.
• A good team player with professional profundity carved out of practical experience in incidents from life.
• Persuasive & persistent with a positive attitude. Firm and consistent in dealing with people.

• Date of Birth: 06/02/1985
• Nationality: Indian
• Marital Status: Married