Rodel Perez
Operations Development Manager
Flar 112, Solo 1 by Arada, University City, Sharjah
Summary
Aviation resource planning and Real-time control specialist with an industrial Engineering qualification. Possessing skills of data analytics and reporting, change management and delivering operational efficiencies. Developed the strategic operational mindset through various roles undertaken as part of career development. Proven track record of the ability to think out of the box solutions to complex operational challenges. Gained expertise in Resource Management System (RMS) that includes 15+ years of hands on expertise in Real-Time Control (GUI), Base- data modelling, and resource allocation. Have comprehensive understanding of various operational systems such as rostering module (SPX), ETHOS, and Plan Control.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Operations Development Manager
Sharjah Aviation Services
Sharjah International Airport
01.2024 - Current
- Analyze existing operational processes, identify inefficiencies, and develop and implement solutions to streamline operations and increase productivity.
- Manage resources including personnel, equipment, and budget effectively to optimize operational performance and achieve organizational goals.
- Develop and implement strategic plans for operational improvements, efficiency enhancements, and cost reductions in line with company objectives.
- Establish key performance indicators (KPIs) to measure operational performance. Monitor performance against these KPIs, identify areas for improvement, and provide regular reports to senior management.
- Identify potential risks to operations and develop strategies to mitigate these risks. Implement risk management processes to minimize impact of disruptions on operations.
Department Officer - Allocation
dnata - Airport Operations Control Center (AOCC)
02.2017 - 01.2024
- Lead and manage group of 88 resource Allocators providing resource allocation across entire DXB operation that includes 34 for work areas
- Plan and deliver day of Ops resource allocation to meet both internal and external customer expectations
- Analyze data and produce report as necessary to enhance resource utilization and associated cost savings
- Investigate and submit comprehensive reports related to service failures/operational issues that stem from resource allocation portfolio
- Develop and realign department SOPs’ as part of continuous improvement of control center activities
- Use critical thinking to break down problems, offer out of box solutions to enable informed and robust operational decision making
- Collaboratively work with internal stakeholders to improve work processes through feedback and suggestions
- Support and guide shift leads and OJT’s to deliver desired outcomes and operational changes
- Manage Resource Allocator pool that includes, leave management, training and development and performance management of employees.
Real-Time Control Officer
dnata Business Support
08.2015 - 02.2017
- Developed, administered, and modeled resource deployment rules for RTC to meet SLAs and customer airline requirements
- Implemented recommended business rule changes in RTC, working with RP and business units
- Managed RTC project implementation with line departments, EGIT, resource allocators, and vendor
- Provided recommendations for future RTC enhancements and upgrades, liaising with vendor and EGIT experts
- Analyzed operational reports to gauge engagement times and compared planned vs
- Actual standards, offering recommendations for improvement.
Resource Allocator
dnata Operation
06.2007 - 08.2015
- Provided expert advice, input and direction to operational shift in-charge to respond to dynamic changes during shift and reviewed allocation plans
- Communicated resource allocation plan to resources and monitored progress of assigned tasks
- Ensured robust and effective resource allocation plans during scheduled and unscheduled system outages.
Manufacturing Engineer
Texas Instruments (Phils.) Incorporated
06.2003 - 10.2006
- Assessed and planned production needs such as machine set-up, people deployment based on WIP inventory and priorities to meet customer requirements such as productivity, cycle time, yield and etc
- Facilitated SGA (small group activities) to ensure right direction and accomplishment of team goals
- Coordinated with all support groups to resolve manufacturing issues such as reject confirmation, lot disposition, project implementation and completion, machine upgrades and qualification, PS (Production Specialist) training and qualification, and other related activities
- Ensured work area and people’s safety are in compliance through training audits, corrective actions, and good working conditions and environment
- Maintained good working and harmonious relationships between PS and technical supports
- Promoted teamwork and positive work attitude
- Generated cost reduction programs and implemented process flow simplification and material substitution
- Participated in quality control circles, training activities, and recommended action items to improve process control.
Traffic Supervisor
Team Pacific Corporation
07.2001 - 06.2003
- In-changed of all incoming and outgoing shipments
- Ensured timely release and delivery of all incoming shipment to support needs of production
- Liaison to Government Agencies such as: - Bureau of Customs - Board of Investments - Department of Finance - Philippine Nuclear Research Institute
- Monitored available IPF/Bonds to Bureau of Customs to ensure releases of all incoming shipments
- Facilitated and coordinated with Customs Broker processing of bonds liquidation/cancellation to Bureau of Customs.
Education
Bachelor of Science - Industrial Engineering
Mapua Institute of Technology
Manila, Philippines 06.1993 - 05.1999
Skills
Project coordination
Verbal and written communication
Inter-departmental coordination
Resource allocation
RTC GUI / Basedata Modelling
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Timeline
Operations Development Manager
Sharjah Aviation Services
01.2024 - Current
Department Officer - Allocation
dnata - Airport Operations Control Center (AOCC)
02.2017 - 01.2024
Real-Time Control Officer
dnata Business Support
08.2015 - 02.2017
Resource Allocator
dnata Operation
06.2007 - 08.2015
Manufacturing Engineer
Texas Instruments (Phils.) Incorporated
06.2003 - 10.2006
Traffic Supervisor
Team Pacific Corporation
07.2001 - 06.2003
Bachelor of Science - Industrial Engineering
Mapua Institute of Technology
06.1993 - 05.1999