Rodney Paris

In charge of overall learning and development pertaining to:

• Luxury Selling Skills
• Personality Development - Emotional Intelligence
• Team Building
• Recruitment
• CRM (recruitment, retention, reactivation/handling VICs)
• Business Analysis & Development
• Budgeting & Forecasting
• Brand Management
• Marketing & Event Management
• Vendor Management
• Product Knowledge
• Vendor Management

Created The Elite Star Performer Program - Employee Development Project where each month one employee was awarded The Elite Star Performer Gold Star. The employee Gold Stars at year end, would be awarded a Gold Star, Elite Star Performer Certification and 1 year of LinkedIn Learning.

Key Focus:

Online and In-person - Neuro-linguistic Programming (NLP) & Emotional Intelligence (EQ)

• Facilitated group sessions online.
• Helped clients build life management skills to handle daily challenges and identifying specific anti-success triggers.
• Encouraged clients to set and achieve realistic/relevant goals on a weekly basis by implementing SMART, GROW, SWOT mind tools and technologies.
• Identifying limiting beliefs and imprinting new empowering belief systems using NLP and EQ.

• Bespoke Training for Suits and Shoes
• Luxury Etiquette
• Product Presentation
• Mystery Shopping
• Client Profiling (Identifying Client Types)
• Objection Handling
• New Joiners Induction Training
• Career Mapping
• Praise, Reward, Promise for A+ performers
• After Sales Service
• Quality Control

• Introduced KPIs and KRA training as a pilot project, which was later incorporated by Fendi permanently.
• Arranged special marketing initiatives and in-store events to successfully bring in +64% growth. (awarded the No.1 store worldwide for per sq meter Net Sales in 2011/2012)
• CRM training and implementation.
• Market Analysis and Competitor Benchmarking training and report generation methods.
• Store maintenance training.
• Weekly Team Coaching related to Luxury Selling Best Practice.
• Creating and implement Business Development strategies.

Conducted Trainings on:

• New boutique set-up.
• Point of sale opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication modules and positive feedback - Spot Coaching and Mystery Shopping feedback.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success - 1 on 1 monthly performance reviews and incorporating Personal Improvement Plan (PIP).
• Inventory control, cash control, and store opening and closing procedures.
• Hiring, training and mentoring new staff members. (New Joiner Induction)
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained and guided team members to maintain high productivity and performance metrics.
• After Sales Service and Objection handling.

• Recipient of Dubai Excellence Service Scheme 2008 for Rivoli Group (DSES Ceremony)

• Developed teaching aids such as training handbooks, tutorials and quick reference guides.
• Communicative English and Personality Development, focused on industry professionals such as doctors, lawyers, entrepreneurs, and business owners.
• Developed, planned and implemented training programs.
• Facilitated learning of various self-enrichment topics through detailed lesson plans.
• Conducted in-class training for multiple batches divided into session of two hours. ( 4 to 6 sessions daily)
• Monitored student progress and provided individualized instruction to meet student needs and goals.

• Evaluated and contributed to creative team ideas and translated into actionable project plans.
• Developed strategic communication and marketing plans.
• Developed high-impact creative promotional content for company campaigns from concept to completion.
• Managed campaigns with specific focuses in order to meet customer needs and creative visions. - Advertising
• Led team of designers to create comprehensive corporate identity system.
• Created innovative advertising campaigns that successfully generated increased brand awareness and recognition.
• Oversaw implementation of editing, color correction and other post-production processes.
• Monitored progress of projects, keeping on schedule and within budget.
• Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Incorporated multiple types of teaching strategies into classroom.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Graded and evaluated student assignments, papers, and course work.
• Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
• Advised and counseled students to help them develop skills and knowledge required to succeed.
• Shifted between formal and informal methods of teaching to keep students engaged.