ROED MATAWARAN
DUBAI,United Arab Emirates
Summary
Experienced in fine dining with a strong background in dining room setup, table service, and professional service etiquette. Adept at guest relations and customer service, ensuring health and safety compliance while managing complaints effectively.Strong focus on customer satisfaction and teamwork. Demonstrates exceptional communication and problem-solving skills, ensuring smooth and enjoyable guest experiences. Committed to enhancing service quality and fostering positive dining environment.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Food and Beverage Server
Al Khalejiah Catering Services
Madinah, Kingdom of Saudi Arabia
01.2023 - 02.2025
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created welcoming environment for guests with courteous behaviour and prompt service.
- Set up tables as per reservation requirements, facilitating smooth operations during busy times.
- Maintained clean dining area for pleasant eating experience.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Demonstrated extensive knowledge of menu items, resulting in improved customer ordering process.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Performed end-of-day cleaning duties as part of closing procedures ensuring a clean start every morning.
- Assisted in inventory control, minimised waste through careful stock management.
- Maintained clean and tidy lounge area by regular cleaning and organising tasks.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Adhered to company policies at all times, promoting a professional image for the lounge.
Food and Beverage Server
VIKINGS NIU PODIUM
Manila, Philippines
05.2019 - 09.2022
- Demonstrated knowledge of menu items helping customers make satisfying meal choices.
- Served food in a timely manner to ensure hot, fresh meals.
- Set tables properly prior to meal times for an organised dining experience.
- Ensured customer satisfaction through prompt resolution of complaints or issues at the table.
- Cleaned up after guests promptly allowing quick turnover during busy hours.
- Resolved customer complaints immediately, resulting in customer retention.
- Maintained a clean, hygienic dining area for an enjoyable eating experience.
- Ensured customer satisfaction by providing excellent food and beverage service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided detailed information about menu items upon request, increasing customer satisfaction.
- Delivered exceptional, friendly and fast service.
Hotel Room Attendant
Best Western Plus Antel Hotel
Manila, Philippines
04.2017 - 04.2019
- Prioritised tasks efficiently handling multiple assignments simultaneously without compromising quality.
- Replenished minibar items swiftly as needed ensuring uninterrupted availability for guests.
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Participated proactively in training sessions to improve professional skills continuously.
- Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
- Exhibited proficiency in time management by completing assigned duties within deadlines.
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
- Assisted in the improvement of housekeeping processes for better efficiency.
- Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
- Achieved high customer satisfaction with meticulous attention to detail during room preparation.
- Collaborated harmoniously with team members working collectively towards shared goals.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
Food and Beverage Server
Momarco Forest Cove Hotel and Resort
Tanay Rizal, Philippines
08.2016 - 01.2019
Room Service attendant
Ocean Link Institute Inc.
Manila, Philippines
06.2015 - 06.2016
Education
Bachelor of Science - Hotel and Restaurant Management
STI College
Philippines 06.2010 - 04.2015
Skills
- Fine dining experience
- Dining room setup
- Table service
- Professional service etiquette
- Guest relations
- Customer Service
- Health and Safety Compliance
- Complaint management
- Cash handling
Languages
English
Advanced
Timeline
Senior Food and Beverage Server
Al Khalejiah Catering Services
01.2023 - 02.2025
Food and Beverage Server
VIKINGS NIU PODIUM
05.2019 - 09.2022
Hotel Room Attendant
Best Western Plus Antel Hotel
04.2017 - 04.2019
Food and Beverage Server
Momarco Forest Cove Hotel and Resort
08.2016 - 01.2019
Room Service attendant
Ocean Link Institute Inc.
06.2015 - 06.2016
Bachelor of Science - Hotel and Restaurant Management
STI College
06.2010 - 04.2015
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