Rogelio Castro
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work History
Company Listing
ABU DHABI COMMERCIAL BANK
Dubai, UAE
03.2023 - Current
- To build and maintain relationships with clients and key personnel within the companies.
- To ensure the eligibility of the company.
- To collect the required documents and visit the company.
- Ensure business confidentiality of company's documents.
- Introduced and supported the sales consultant for retail banking facilities.
Telemarketing Acquisition
ABU DHABI COMMERCIAL BANK, ADCB
Dubai, UAE
02.2020 - 03.2023
- Respond to queries on cash back, supplementary and card upgrades
- Achieving monthly assigned targets
- Handled CRM systems and vision plus system as well as providing customer support for any technical questions, inquiries, or complaints
- Meeting daily target: i.e
- 80 connected calls
- Maximize balance transfer / loan on phone and easy payment plan sales of credit card customers via telephone solicitation to ensure customer fully understands product features and benefits
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Improved operations through consistent hard work and dedication.
PMU Executive
MAJID AL FUTTAIM FINANCE
Dubai, DU
03.2016 - 01.2020
- Maximize balance transfer / loan on phone and easy payment plan sales of credit card customers via telephone solicitation to ensure customer fully understands product features and benefits
- Handled CRM systems and vision plus system as well as providing customer support for any technical questions, inquiries, or complaints
- Provide support and drive spent through communication of ongoing special offers thru SMS
- Respond to queries on cash back, supplementary and card upgrades
- Maintenance of financial records of retention packages such as check, entertainment voucher and gift cards for retained customers
- Provide training to execute efficient retention process to PMU staff
- Reviews current retention propositions against market competitors and proposing recommendations for improvement
- Achieved great heights of revenues from 26%-30% leap through interest earnings
- Achieving monthly assigned targets
- Meeting daily target: 60 connected calls.
Marketing Executive
EMIRATES VACATION CLUB
Dubai, UAE
06.2012 - 08.2015
- Approach and assess potential clients
- Provides efficient and professional service in terms of handling client's queries
- Encourage and explain hotel amenities, advantages, and qualities to clients
- Following up and keeping track of clients to ensure that all customer needs are met
- Giving invitation to qualified customers for presentation at hotel
- Making sure to hand over prospected clients to concerned presentation team.
General Customer Service
VOX CINEMA MAJID AL FUTTAIM
Dubai
08.2010 - 05.2012
- Act as front-line customer service
- Assisting and issuing tickets to customers
- Involves in checking tickets, showing people to their seats
- Attending customers at refreshment kiosks
- Assisting customer complaints and make sure to have settlement with concerned
- Making sure of safety of movie goers
- Managed to assist 50 customers per day.
Customer Service / Waiter
AL BUSTAN RESIDENCE
11.2004 - 09.2006
- Front line of customer service in restaurants, coffee shops, and other food service establishments
- Greets customers, escorts them to their rooms and hands them menus, takes food and drink orders, and serves food and beverages
- Explains menu items and specials and keeps tables and dining areas clean and sets for new diners; most work as part of team, helping coworkers to improve workflow and customer service
- Observes diners to respond to any additional requests and to determine when meal has been completed.
Education
Bachelor of Science - Customs Administration
Philippine Maritime Institute - Manila
01.1994 - 01.1996
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Jose Abad Santos High School - Pasay City
01.1990 - 01.1994
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Andres Bonifacio Elementary School - Pasay City
01.1984 - 01.1990
Skills
- Banking products knowledge
- Telemarketing
- Outbound telemarketing
- Client Acquisition
- Strong communication
- Effective communication
- Recordkeeping strengths
- Customer Service
Custom
G.
Timeline
Company Listing
ABU DHABI COMMERCIAL BANK
03.2023 - Current
Telemarketing Acquisition
ABU DHABI COMMERCIAL BANK, ADCB
02.2020 - 03.2023
PMU Executive
MAJID AL FUTTAIM FINANCE
03.2016 - 01.2020
Marketing Executive
EMIRATES VACATION CLUB
06.2012 - 08.2015
General Customer Service
VOX CINEMA MAJID AL FUTTAIM
08.2010 - 05.2012
Customer Service / Waiter
AL BUSTAN RESIDENCE
11.2004 - 09.2006
Bachelor of Science - Customs Administration
Philippine Maritime Institute - Manila
01.1994 - 01.1996
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Jose Abad Santos High School - Pasay City
01.1990 - 01.1994
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Andres Bonifacio Elementary School - Pasay City
01.1984 - 01.1990
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