Maria Elizabeth Castro
Dubai,UAE
Summary
Professional with expertise in establishing organized and inviting front office environments. Proficient in handling high-volume phone communications, managing appointment schedules, and delivering outstanding customer service. Demonstrates strong communication and multitasking skills to maintain efficient office operations.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Receptionist
Majid Al Futtaim Global Solutions
Port Saeed Road, Dubai, UAE
05.2017 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handling complains from staffs/external guests.
- Managed phone calls, resulting in effective communication flow within the company.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Provide basic and accurate information in-person and via phone/email.
- Receive and sort daily deliveries and mails.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Perform other clerical receptionist duties such as daily cleaning inspection, courier logs etc.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Issuing cheques for the clients.
- Leads the clients to the right leasing team/executive for the kiosk/shop and agreement/payment.
- Proposing new ideas such as trainings that will help the whole team/department.
- Maintains the inventory list for the female items and kitchen stocks.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
HR Administrator/Admin Assistant
Majid Al Futtaim Properties
Port Saeed, Dubai, UAE
06.2016 - 04.2017
- Prepares all the requested documents for the staffs like NOC’s, Salary Transfer Letter, Pay slip, Passport release etc.
- Applying/deletion of health card of the staff.
- Following up for all the new joiners from the agencies.
- Support on-boarding and off-boarding process for employees.
- Updating the pipeline for all the upcoming staffs.
- Filing and organizing files of all outsource and internal employees.
- Schedule meetings as requested, book meeting rooms, put together all agendas and documentation as required.
- Responsible in arranging and requesting staff ID’s.
- Requesting insurance cards for the new staffs and their dependents.
- Maintained employee records with utmost confidentiality.
HR administrator
Majid Al Futtaim Finance
Port Saeed, Dubai, UAE
09.2015 - 05.2016
- Support on-boarding and off-boarding process for staffs. Responsible for filling and organizing files for easy access and retrieval.
- Maintaining confidential records and files.
- Communicates with new hired staff and arranging for flights and hotel bookings.
- Preparing related documents for the labor approval and residency visas of the new employees.
- Responsible for all HR Administration work.
- In charge of preparing documents, files, and final settlement for ex-employees.
- Prepares offer letter, files, documents of the new staff and making sure that all process is timely achieved.
- Arranging visa, labor approvals, and medical insurances for new incoming staff.
- Sending invites to the whole team for their weekly meeting.
- Prepares and sends out appointment letters to selected candidates.
- Send out passwords and Usernames for the new hired staffs.
- Ensures that email ID's for the new employees are created prior to the joining date.
- Prepares tools, stationery, and equipment for the new employees.
- Provide general administrative support, such as copy, bind, and fax document; update, process and distribute records.
- Develop and maintain an accurate filing system.
Admin Assistant/General Secretary
Takeda Pharmaceuticals
Dubai Healthcare City, Dubai, UAE
08.2014 - 08.2015
- Arranging the schedules, meetings, Business trips of the Manager.
- Answers incoming calls and for queries from different countries and assist customers on their needs.
- Maintaining the condition of the office and arranging for necessary repairs.
- Coordinating with the whole team in promoting the products.
- Maintaining office supplies of stationary, equipment.
- Preparing necessary documents for the payment of related transactions.
- Scheduling and coordinating business trips, appointments, and meetings.
- Keeping records of all the incoming and outgoing documents.
- Prepares invoices for suppliers, hotels, and flight bookings.
- Keeping track and maintaining supplies is ready when needed.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Arrange extensive travels and foreign visas.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
Secretary/Front Desk
Doris Shipping & Forwarding LLC
Sheikh Zayed Road, Dubai
08.2013 - 06.2014
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.
- Making and receiving telephone calls.
- Ensuring proper filing of documents for easy access and retrieval.
- Preparing invoices for customers and suppliers.
- Keeping track of the files and updating in the system.
- Making sure that the booking of shipments is timely done.
- Being able to operate basic office equipment.
- Making sure and coordinating administrative duties and done on time.
- Prepares invoice/receipt for the customers.
- Improved client relationships through professional telephone etiquette.
Education
Diploma - Information Technology
STI College Global City, Philippines
Global City, Philippines 06.2004 - 05.2006
Skills
- Administrative efficiency
- Telephone protocol knowledge
- Time management excellence
- Frontline receptionist
- Office diplomacy
- Professional etiquette
- Office administration
- Confidentiality maintenance
- Filing experience
- Telephone manner
- MS Office
- Travel arrangements
- Communication proficiency
- Reliable punctuality
- Good judgement
- Front desk security protocols
- Meeting room preparation
- Email correspondence
- Patience and composure
- Calm under pressure
- Multitasking ability
- Meeting arrangements
Languages
English
Fluent
Certification
- First Aid Training
- Fire & Safety Training
Timeline
Receptionist
Majid Al Futtaim Global Solutions
05.2017 - Current
HR Administrator/Admin Assistant
Majid Al Futtaim Properties
06.2016 - 04.2017
HR administrator
Majid Al Futtaim Finance
09.2015 - 05.2016
Admin Assistant/General Secretary
Takeda Pharmaceuticals
08.2014 - 08.2015
Secretary/Front Desk
Doris Shipping & Forwarding LLC
08.2013 - 06.2014
Diploma - Information Technology
STI College Global City, Philippines
06.2004 - 05.2006
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