Rogelio G. Castro

Telemarketing Acquisition – ABU DHABI COMMERCIAL BANK (ADCB)

• Respond to queries on cash back, supplementary and card upgrades.
• Achieving monthly assigned targets.
• Handled CRM systems and vision plus system as well as providing customer support for any technical questions, inquiries or complaints.
• Meeting daily target: i.e. 80 connected calls.
• Maximize balance transfer / loan on phone and easy payment plan sales of credit card customers via telephone solicitation to ensure customer fully understands product features and benefits.

• MAJID AL FUTTAIM FINANCE
• Maximize balance transfer / loan on phone and easy payment plan sales of credit card customers via telephone solicitation to ensure customer fully understands product features and benefits
• Handled CRM systems and vision plus system as well as providing customer support for any technical questions, inquiries or complaints
• Provide support and drive spent through communication of ongoing special offers thru SMS
• Respond to queries on cash back, supplementary and card upgrades
• Maintenance of financial records of retention packages such as cheque, entertainment voucher and gift cards for retained customers
• Provide training to execute an efficient retention process to PMU staff
• Reviews current retention propositions against market competitors and proposing recommendations for improvement
• Achieved great heights of revenues from 26%-30% leap through interest earnings
• Achieving monthly assigned targets
• Meeting daily target: i.e
• 60 connected calls.

• Meeting daily target: i.e
• 60 connected calls
• Approach and assess potential clients
• Provides efficient and professional service in terms of handling client’s queries
• Encourage and explain hotel amenities, advantages and qualities to clients
• Following up and keeping track of clients to ensure that all customer needs are met
• Giving invitation to qualified customers for presentation at the hotel
• Making sure to hand over prospected clients to the concerned presentation team
• Customer Service – VOX CINEMA MAJID AL FUTTAIM
• Making sure to hand over prospected clients to the concerned presentation team
• Act as a front-line customer service
• Assisting and issuing tickets to customers
• Involves in checking tickets, showing people to their seats
• Attending customers at the refreshment kiosks
• Assisting customer complaints and make sure to have a settlement with the concerned
• Making sure of the safety of the movie’s goers.

Customer Service – VOX CINEMA MAJID AL FUTTAIM

· Making sure to hand over prospected clients to the concerned presentation team.

· Act as a front-line customer service.

· Assisting and issuing tickets to customers.

· Involves in checking tickets, showing people to their seats.

· Attending customers at the refreshment kiosks.

· Assisting customer complaints and make sure to have a settlement with the concerned.

· Making sure of the safety of the movie’s goers.

• Telemarketing Acquisition – ABU DHABI COMMERCIAL BANK (ADCB)
• Respond to queries on cash back, supplementary and card upgrades
• Achieving monthly assigned targets
• Handled CRM systems and vision plus system as well as providing customer support for any technical questions, inquiries or complaints
• Meeting daily target: i.e
• 80 connected calls
• Maximize balance transfer / loan on phone and easy payment plan sales of credit card customers via telephone solicitation to ensure customer fully understands product features and benefits., AL BUSTAN RESIDENCE
• Making sure of the safety of the movie’s goers
• Front line of customer service in restaurants, coffee shops, and other food service establishments
• Greets customers, escorts them to their rooms and hands them menus, takes food and drink orders, and serves food and beverages
• Explains menu items and specials, and keeps tables and dining areas clean and sets for new diners; most work as part of a team, helping co-workers to improve workflow and customer service
• In coffee shops serving routine, such as salads, soups, and sandwiches, servers are expected to provide fast, efficient, and courteous service
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Totals bill and accepts payment or refers patron to the Cashier
• Serves food and drinks.