ROGELYN PALMA
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
FZ Shams - AOSDI LLC
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Data Validation Specialist
Go-To Outsourcing Inc.
03.2020 - 03.2023
- Check and accept directors IDs to become a qualified director.
- Assist the Directors to sign the Appeals.
- Check and create message to the directors' concerns on portals.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Support Specialist
Aspire Outsourcing Services Philippines Inc.
03.2019 - 03.2020
- Send Report to UK (like Due Diligence and appeals progress).
- Phone calls to directors (for attending the director's night event).
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Sales Supervisor
Telematico Enterprises Inc.
01.2018 - 03.2019
- Handle 7 staff, conduct training and monitor the sales of the agents, Report about sales progress to the manager and management.
- Create and send quotations to the client via email.
- Hire and Train a new employee.
- Manage team individual sales goals and quotas.
- Phone calls and onsite meetings (For clients need and request).
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Negotiated more favorable rates and delivery times with vendors.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
Sales Assistant
Telematico Enterprises Inc PH
07.2017 - 01.2018
- Consolidated client communication through emails and phone calls, enhancing customer service and responsiveness.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Gathered and prepared sales materials in preparation for sales meetings.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Internship (trainee) Sales/Corporate
MEDICard Philippines, Inc. - Head Office
11.2016 - 03.2017
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Filled out timesheets and paperwork according to identified requirements.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Science - Major in Marketing Management
Rizal Technological University
Mandaluyong City, Philippines05.2017
Skills
- Computer Skills
- Data Entry
- Customer Service
- Office Administration
- Positive Attitude
- Multitasking and Time Management
Languages
English Proficient
Filipino Proficient
Passions
- Dancing
- Singing
Locations
Dubai
Personal Information
Title: Administrative Assistant
Timeline
Administrative Assistant
FZ Shams - AOSDI LLC
03.2023 - Current
Data Validation Specialist
Go-To Outsourcing Inc.
03.2020 - 03.2023
Support Specialist
Aspire Outsourcing Services Philippines Inc.
03.2019 - 03.2020
Sales Supervisor
Telematico Enterprises Inc.
01.2018 - 03.2019
Sales Assistant
Telematico Enterprises Inc PH
07.2017 - 01.2018
Internship (trainee) Sales/Corporate
MEDICard Philippines, Inc. - Head Office
11.2016 - 03.2017
Bachelor of Science - Major in Marketing Management
Rizal Technological University
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