ROGERS MULUMBA
DUBAI,UAE
Summary
Sales Supervisor with 5+ years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Overview
6
6
years of professional experience
Work History
Supervisor
Replay Jeans
Dubai
01.2022 - Current
- Assist average of 30 customers per day in finding or selecting items, and providing recommendations which have generated total of $8K in additional revenue
- Stocks replenishment, consolidation and organizing inventory with accuracy and efficiency, completing task 10% faster than average associates
- Achieved average of 120% of sales goals for three consecutive months Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Giving necessary training to new staffs, by equipping them by product knowledge and selling skills and techniques
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Senior Sales Associate
Nike - Gulf Marketing Group
Dubai
06.2018 - 12.2021
- Helped average of 50 customers per day by responding to inquiries and locating products Recommended alternative
- Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
- Interacted with clients and used sales techniques to improve revenue and footfall conversion
- Handled cash and credit transactions at POS counter
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Education
Bachelor of Arts - ART
Kyambogo University
Kampala01.2009
Skills
- Key holder
- Stockroom procedures
- Customer relations
- Data entry
- Customer service
- Cross selling
Timeline
Supervisor
Replay Jeans
01.2022 - Current
Senior Sales Associate
Nike - Gulf Marketing Group
06.2018 - 12.2021
Bachelor of Arts - ART
Kyambogo University
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