ROHAIL GILLANI
Dubai,UAE
Summary
Creative Business Development Manager with an impressive track record of improving sales and growing company's customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
11
11
years of professional experience
Work history
Business development manager
AFS - YALLA PAYMENTS
Dubai, UAE
2025.11 - Current
- Developed strategic partnerships for sustained growth.
- Led cross-functional teams to deliver complex projects on time and budget.
- Conducted market research to identify potential business opportunities.
- Implemented marketing initiatives for greater brand visibility.
- Handled crises effectively, minimising impact on business operations.
- Devised comprehensive business plans, enabling sustainable growth.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Drove revenue growth with innovative sales strategies.
- Fostered client relationships, leading to increased brand loyalty.
Enterprise Account Manager
Geidea Payments
Dubai
2024.05 - 2025.10
- Expertise in managing large enterprise accounts, delivering solutions, and driving growth.
- Acquiring partnerships - Banking and PSP’s Managed and grew a portfolio of strategic accounts, delivering revenue growth.
- Built and maintained long-term relationships with C-level stakeholders, acting as a trusted advisor and primary point of contact.
- Identified and pursued new partnership opportunities that aligned with the company’s growth objectives, contributing to 5.5% increase in market penetration.
- Collaborated cross-functionally with marketing, product, and operations teams to ensure client satisfaction and strategic alignment.
- Conducted quarterly business reviews with key partners, providing performance insights and co-creating growth plans.
- Developed and implemented account segmentation and prioritization strategies to optimize resource allocation. Utilized CRM tools (e.g., APEX) to track pipeline, forecast revenue, and report performance metrics to senior leadership.
- Championed data-driven decision-making and continuous process improvement to enhance team efficiency and client experience.
Relationship Manager (Merchant Retention)
ADIMAC (ADIB)
Dubai
2018.02 - 2024.03
- Handling a collective portfolio about 2 Billion merchant sales spend value.
- Create strategies to increase customer loyalty and reduce customer churn.
- Monitor customer satisfaction and recommend solutions to improve customer experience.
- Analyze customer data and trends to identify areas of improvement.
- Collaborate with marketing and sales teams to ensure successful customer retention.
- Design customer engagement initiatives and campaigns to drive customer loyalty.
- Develop customer segmentation strategies to improve customer experience.
- Track customer retention metrics and measure the success of retention strategies.
- Manage customer service teams to ensure customer satisfaction.
- Develop customer loyalty programs and incentives to retain customers.
- Retaining merchants from the competition, developing customer relations, and improving their service ratio.
- Analyzing accounts in the portfolio that are inactive and taking action to reactivate the lost business.
- Meeting and paying courtesy visits to merchants to build, develop, and maintain cordial relationships.
Technical Support Officer
RFM Loyalty
Dubai
2015.10 - 2017.12
- Led deployment of new POS (Point-of-Sale) systems, ensuring minimal downtime and seamless onboarding for merchants.
- Provided timely technical support by diagnosing and resolving hardware and software issues, enhancing merchant satisfaction.
- Managed asset recovery operations, including retrieval, tracking, and documentation of outdated or malfunctioning devices.
- Handled technical complaints and troubleshooting via remote and onsite support, achieving high first-time resolution rates.
- Built and maintained strong relationships with existing merchants, ensuring continued service satisfaction and identifying opportunities for service improvement.
Field Service Officer
MASHREQ BANK DUBAI
Dubai
2014.09 - 2015.08
- Executed software upgrades on POS systems, ensuring all merchant devices operated with the latest features and security protocols.
- Carried out machine replacement and hardware maintenance to minimize service interruptions and extend device lifecycle.
- Led the implementation of new technologies in POS machines, enhancing functionality and performance for end users.
- Conducted training programs for merchants, equipping them with the knowledge to use POS systems effectively and resolve minor issues independently.
- Managed new POS deployment across various merchant locations, coordinating installation, testing, and post-deployment support.
Education
Bachelor's degree - Political Sciences And Arts
Islamia University
PakistanSkills
- Microsoft Excel
- Microsoft Word
- PRIME
- APEX
- Successfactor
Languages
English
Urdu
Hindi
Interests
Sports, Travelling, Music
Accomplishments
- Handling a portfolio of 5 Billion TPV
- Acquisition and managing partners such as HSBC, DSA, MAGNATI, ETC.
- Acquiring reputed high-spending value merchants from the competition.
- Retaining merchants at higher rates than the competition through service.
- Improved product sales by 12%, which led to a 20% increase in annual revenue.
- Increased customer satisfaction rate within a few months of joining.
- Maintained a customer satisfaction rate of 87% for the entire duration of employment.
- Led a team responsible for resolving an average of 50 EPOS support tickets per day
- Conducted retention calls with dissatisfied customers, successfully retaining 40% by addressing concerns and reinforcing the value of the terminals
- Driving business growth by leveraging multiple revenue streams and models
- Implemented process improvements that increased operational efficiency by 20%
- Consistently improved team collaboration leading to enhanced productivity
- Successfully completed projects within given deadlines, ensuring client satisfaction
- Established and maintained strong relationships with clients, resulting in repeat business and referrals
- Led the successful integration of new technology to enhance operational capabilities and business growth
Timeline
Business development manager
AFS - YALLA PAYMENTS
2025.11 - Current
Enterprise Account Manager
Geidea Payments
2024.05 - 2025.10
Relationship Manager (Merchant Retention)
ADIMAC (ADIB)
2018.02 - 2024.03
Technical Support Officer
RFM Loyalty
2015.10 - 2017.12
Field Service Officer
MASHREQ BANK DUBAI
2014.09 - 2015.08
Bachelor's degree - Political Sciences And Arts
Islamia University