ROHAN BASNET
Summary
Dedicated and diligent employee with a strong background in customer service, multitasking, and time management. Committed to providing exceptional service and ensuring each customer has a positive and memorable experience. Skilled in efficiently juggling multiple tasks and prioritizing responsibilities to meet deadlines. Aiming to contribute these abilities to a dynamic team in order to drive customer satisfaction and business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waiter
Atlantis The Royal
01.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Vivanta
01.2021 - 10.2022
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
Waiter
Kathmandu Marriott Hotel
01.2020 - 12.2020
- Informed customers about specials, upselling additional food and drink items
- Completed opening and closing checklists to ensure smooth restaurant operations
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
- Presented menus to patrons, answered questions about menu items and made recommendations
Education
Mixology -
Cocktail And Flair Academy
Kathmandu01.2021
Higher Secondary School - Hotel Management
Higher Secondary School
Singtam, Sikkim06.2018
Skills
- Active listening
- Customer Service
- Good Memory
- Team Work
- Attention to detail
- Strong multitasking
Languages
Nepali
English
Hindi
Personal Information
- Height: 187ft
- Weight: 60 kg
- Date of Birth: 10/06/02
- Nationality: Nepali
- Marital Status: Single
Certification
- FORBES TRAVEL GUIDE FOOD & BEVERAGE COURSE. (JUNE-2024)
- FORBES TRAVEL GUIDE FIVE STAR AWARD
- FORBES TRAVEL GUIDE EXECUTIVE TRAINING PROGRAM RESTAURANT &BARS ( JULY 2024)
Timeline
Waiter
Atlantis The Royal
01.2024 - Current
Waiter
Vivanta
01.2021 - 10.2022
Waiter
Kathmandu Marriott Hotel
01.2020 - 12.2020
Mixology -
Cocktail And Flair Academy
Higher Secondary School - Hotel Management
Higher Secondary School
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