Rohan Nagar
Dubai,UAE
Summary
Motivated and hardworking Customer Support professional with 12 years experience seeking challenging new role in fast-paced environment to leverage professional & personal expertise and achieve growth Ready to bring skills to Customer support team and customer needs analytical skills, product liability knowledge, with thorough knowledge of tyre & vehicle interaction & mechanics. Good relationship-building and time management abilities.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Engineering Support Specialist-B2C
Michelin AIM FZCo
Dubai, UAE
2021.12 - Current
- Acquire field information on usage conditions and on the performance of products and associated services in order to control risks and improve our offer.
- Synthesis reports for performance measurement studies (Test tires, field survey) and field usage measurements
- Quality of customer claims captation
- Create Alert reports to be sent to Central teams related to product issues & performance
- Reports following minor litigations
- Give advice and technical trainings for sales force
- Give advice and technical trainings for external customers
- Technical demonstrations during commercial product launch events
Asstt technical Manager
Michelin India Pvt Ltd
New Delhi, India
2011.09 - 2021.11
- Handling B2C product Line which includes PCR & 2W in North & East India
- Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans etc)
- Synthesis reports for performance measurement studies (Test tires, field survey) and field usage measurements
- Quality of customer claims captation
- Alert reports sent to Central teams related to product issues & performance
- Reports following minor litigations
- Give advice and technical trainings for sales force
- Give advice and technical trainings for external customers
- Technical demonstrations during commercial product launch events
- On-the-job training / tutoring for newcomers CES and sales force
Service engineer
BOSCH Ltd
Chandigarh, India
2010.06 - 2011.09
- External Territory Manager Service-Chandigarh (Associated with Bosch through Mascot Management)
- Looked after service activities in Chandigarh, HP & J&K and additionally for Punjab & Haryana.
- Provided Service Support for automotive aftermarket products(FIP, Auto-Electricals)
- Provided Technical assistance to dealers across the territory
- Warranty handling and management through SAP.
- Service activities and Service Camps across the territory
- Escalation of Product issues by raising 8D Report and sharing with respective stakeholders
Education
Bachelor of Engineering - Mechanical Engineering
Sri Sukhmani Instt of Engg & Tech
Dera Bassi, Distt SAS Nagar, Punjab,India 2005.08 - 2009.06
Skills
- Root Cause Analysis
- Technical and diagnostic support
- New product testing
- Problem solving
- Risk Analysis
- Product usage knowledge
- Data Analysis
Certification
QUALIFICATIONS SUMMARY
B. Tech specializing in Mechanical Engineering from SSIET, Derabassi /PTU, Jalandhar in 2009 with 73.9%
12th(J&K Board) from SRML HSS, Jammu with 71.2%
10th (J&K Board) from Co-operative Public School, Jammu with 83
Interests
INTERESTS AND HOBBIES
, Listening to Songs
Reading Newspaper, EXTRACURRICULAR ACTIVITIES
, Participated in Paper presentation on renewable sources of energy organized renewable energy club in college campus
Won several prizes in poetry and quiz competition at school level
Participated in ATMA/ITTAC Tyre Care & Safety Drives across different location in North India
Additional Information
- PROJECTS Prepared Wear & Damage Booklet for the sales Force Prepared and deployed Questionnaire to understand Technical competency level of Sales Team Evaluated performance of 1200 test tyres fitted at 2 different locations(Mumbai & Bengalore) Worked to understand LT usage and performance conditions as a feasible business opportunity Prepared DUS for INDIA for 2014 ,2015, 2018 & 2019 to understand usage conditions and next product planning as per market Worked on E-Learning modules for Sales force to be published on Michelin E-Learning website Currently evaluating performance of LT tyres in terms of tyre mileage and endurance in the Delhi-NCR market
Languages
English
Fluent
Hindi
Fluent
Punjabi
Intermediate
Accomplishments
* Prepared Wear & Damage Booklet for the sales Force to help them answer customer queries
* Prepared and deployed Questionnaire to understand Technical competency level of Sales Team and further plan the trainings accordingly
*EV Study done in UAE to understand tyre wear performance in relation with vehicle dynamics
* Worked to understand LT usage and performance conditions as a feasible business opportunity for Indian market
* Prepared 2W DUS for trail segment in INDIA in 2019 to understand usage conditions and next product planning as per market as a new business opportunity
* Worked on E-Learning modules for Sales force to be published on Michelin E-Learning website
* Worked with marketing team to plan new offers in 18" and above for the India market to increase the share in premium segment by 20%
* Winner of Bib Think Tank contest to generate a new business Idea and help grow 2W business in the market
Hobbies
Reading Newspapers
Listening to old songs
Timeline
Customer Engineering Support Specialist-B2C
Michelin AIM FZCo
2021.12 - Current
Asstt technical Manager
Michelin India Pvt Ltd
2011.09 - 2021.11
Service engineer
BOSCH Ltd
2010.06 - 2011.09
Bachelor of Engineering - Mechanical Engineering
Sri Sukhmani Instt of Engg & Tech
2005.08 - 2009.06