Rohan Purkait
Dubai,United Arab Emirates
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Concierge Supervisor
Strive Facilities Management
Dubai, United Arab Emirates
06.2024 - Current
- Monitored lobby activity to ensure guest safety and comfort at all times.
- Assisted in the training of new concierge staff members, improving service quality.
- Kept up-to-date records of all guest transactions, resulting in accurate billing processes.
- Improved guest satisfaction by resolving complaints promptly and efficiently.
- Utilised knowledge of local attractions to provide recommendations to guests.
- Liaised with restaurant staff for prompt meal services during peak hours.
- Collaborated regularly with hotel management to discuss operational improvements.
- Handled cash transactions accurately, reducing discrepancies in financial reporting.
Guest Relations Executive
Apricus Holiday Homes
Dubai, United Arab Emirates
08.2023 - 05.2024
- Coordinated with different departments for smooth operations.
- Collaborated with team members to provide excellent guest services consistently.
- Updated customer profiles accurately after each interaction or transaction.
- Reviewed daily arrivals, ensuring special requests were met promptly.
- Maintained detailed records of guest interactions for future reference.
- Trained new staff members on company policies and procedures.
- Delivered exceptional customer service, resulting in positive online reviews.
- Managed guest complaints, ensuring satisfaction and repeat business.
Guest Relations Executive
Strive Facilities Management
Dubai, United Arab Emirates
01.2022 - 08.2023
- Ensured cleanliness and hygiene standards were upheld in all areas of the hotel.
- Coordinated with different departments for smooth operations.
- Collaborated effectively within a multicultural team delivering seamless service despite language barriers.
- Updated customer profiles accurately after each interaction or transaction.
- Collaborated with team members to provide excellent guest services consistently.
- Reviewed daily arrivals, ensuring special requests were met promptly.
- Trained new staff members on company policies and procedures.
- Maintained detailed records of guest interactions for future reference.
- Delivered exceptional customer service, resulting in positive online reviews.
- Streamlined front desk processes to improve efficiency.
- Coordinated room upgrades when available creating surprise delight moments for guests.
Front Desk Receptionist
Crown Valley Resort
Puri( Odisha), India
01.2017 - 01.2018
- Maintained reception area stock of important forms and brochures.
- Handled office petty cash and maintained flawless records.
- Managed office calendar, set new appointments and assisted with arrangements.
- Set up office spaces, equipment and support services for client and team meetings.
- Oversaw office supply orders and replenished stock for staff use.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Organised travel arrangements for senior executives, facilitating seamless business trips.
Education
Bachelor's degree - B.A Generals
Prabhu Jagat Bandhu College
India 04.2014 - 11.2018
Skills
- Hospitality industry awareness
- Tour guide training
- Knowledge of local attractions
- Guest follow-up
- Maintenance request facilitation
- Concierge services expertise
- Customer orientation
Personal Information
Title: Guest Relation Supervisor
Custom
04/06/25, Dear Hiring Manager, I am eager to apply for the Guest Relation Supervisor position as advertised., With a passion for hospitality and a keen interest in enhancing guest experiences, I am excited about the opportunity to contribute to your esteemed team., With over 7 years of experience in the hospitality industry, I have honed my skills in guest services and team management., My recent role as a Concierge Supervisor at Strive Facilities Management involved boosting guest satisfaction by 25% and pioneering a VIP guest loyalty program., My educational background includes a Bachelor's degree from Prabhu Jagat Bandhu College., I am drawn to your company because of its commitment to exceptional guest service and innovation., I share these values and am eager to bring my energy and expertise to contribute to the success of your daily operations., I am enthusiastic about the opportunity to discuss how my skills and experiences align with the needs of your team., I am available for an interview at your convenience.
Timeline
Concierge Supervisor
Strive Facilities Management
06.2024 - Current
Guest Relations Executive
Apricus Holiday Homes
08.2023 - 05.2024
Guest Relations Executive
Strive Facilities Management
01.2022 - 08.2023
Front Desk Receptionist
Crown Valley Resort
01.2017 - 01.2018
Bachelor's degree - B.A Generals
Prabhu Jagat Bandhu College
04.2014 - 11.2018
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