Rohit Ashok Suryawanshi
Nagpur
Summary
Dynamic leader with a proven track record at Cheesy Bytzz, enhancing customer satisfaction and streamlining operations. Expert in team management and problem-solving, significantly improving service quality. Skilled in staff management and safe food handling, fostering a positive and efficient work environment. Achieved notable success in utilizing customer feedback for continuous improvement.
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Cheesy Bytzz
03.2022 - 08.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Catering Manager
T.N.J Place, Banquet Hall & Lawn
02.2021 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Supervisor
Durva Restaurant
01.2019 - 12.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Internship
Hotel JW Marriott, Starr Pass Resort & Spa
11.2017 - 11.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Learned various cooking techniques through hands-on experience under the guidance of skilled chefs.
- Supported team members in completing daily tasks, resulting in smoother operations and increased productivity.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Participated in regular performance reviews, incorporating constructive feedback to enhance personal growth and development within the role.
- Balanced multiple tasks simultaneously without compromising the quality of work or attention to detail required for each assignment.
Education
Bachelor of Science - Hospitality Studies
Tirpude institute of Hospitality Studies
Nagpur08.2017
Skills
- Team management
- Customer engagement
- Staff management
- Adaptable
- Problem-solving
- Team leadership
- Safe food handling
Personal Information
- Place of Birth: Maharashtra
- Date of Birth: 09/23/90
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
Cheesy Bytzz
03.2022 - 08.2024
Catering Manager
T.N.J Place, Banquet Hall & Lawn
02.2021 - 01.2022
Restaurant Supervisor
Durva Restaurant
01.2019 - 12.2020
Internship
Hotel JW Marriott, Starr Pass Resort & Spa
11.2017 - 11.2018
Bachelor of Science - Hospitality Studies
Tirpude institute of Hospitality Studies
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