Singing
Rohit Devkota
Bartender
Dubai
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Bartender
Kempinski Residences And Hotel Apartments-Trakhees
Dubai
2021.11 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Maintained impeccably clean, attractive and well-stocked bar area.
Restaurant Server
Rixos Bab Al Bahr
Ras Al Khaimah
2020.01 - 2021.10
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Lobby Ambassador
Royal Alina’s Bakery
Kathmandu
2018.04 - 2019.10
- Troubleshot technical issues to maintain high-quality viewing experience.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Secured theater at end of each shift to prevent theft of theater items.
- Performed routine inspections of theater to identify safety hazards.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Provided exceptional customer service to promote positive movie-going experience.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Checked IDs for age-restricted shows in compliance with regulations.
- Handled emergency situations to maintain safety of staff and customers.
- Provided information about current and future events at facility.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Assisted patrons with seating by giving directions and lighting paths.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Directed ticket holders to seats and facility locations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor’s Degree In Hotel Management - Hospitality
Kantipur International College
New Baneshwor, Kathmandu 2017.01 - 2021.11
Higher Secondary Level - Hotel Management
Sai Global Academy
Bhairahawa, Nepal 2015.03 - 2017.02
Skills
Knowledge of craft and microbrews
Accomplishments
- Promoted to Job Title.
Certification
[DNA Champion], [kempinski Hotel and residences] - [1 month]
Interests
Mixology
Cooking
Exploring new places
Basketball
Timeline
[DNA Champion], [kempinski Hotel and residences] - [1 month]
2022-07
Bartender
Kempinski Residences And Hotel Apartments-Trakhees
2021.11 - Current
Restaurant Server
Rixos Bab Al Bahr
2020.01 - 2021.10
Internship, Rixos Bab Al Bahr 2020
2020-01
Fire safetyTraining - 5 days
2019-10
[Coffee shop] Barista Training - 7 days
2018-08
Lobby Ambassador
Royal Alina’s Bakery
2018.04 - 2019.10
Bachelor’s Degree In Hotel Management - Hospitality
Kantipur International College
2017.01 - 2021.11
Higher Secondary Level - Hotel Management
Sai Global Academy
2015.03 - 2017.02
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