Rohit Jangir
Dubai,UAE
Summary
Dedicated professional with a strong focus on customer satisfaction and compliance, leveraging expertise in CRM systems to enhance client relationships. Skilled in negotiation and logistics management, ensuring efficient operations and seamless communication across teams. Committed to driving organisational success through strategic use of core competencies and aiming to further develop skills in a dynamic environment.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work history
Intermodal Transport Specialist
CMA CGM
Dubai
06.2025 - 09.2025
- Schedule and dispatch drivers to pick up and deliver containers from rail yards, ports, and customer sites.
- Communicate with drivers, customers, and terminal staff to coordinate operations and resolve issues.
- Monitor and track shipments in real time to ensure on-time delivery; update customers and management on delays or disruptions.
- Negotiate purchase prices while optimizing transport planning in both cost and time.
- Manage allocation of trucks, rail, barge, and fuel purchasing to maximize efficiency.
- Oversee operations related to goods transportation up to final customer delivery.
Customer Service Supervisor
DB Schenker
01.2024 - 06.2025
- Monitored team performance to ensure compliance with KPIs and SLAs.
- Negotiated with service providers to enhance cost efficiency.
- Managed a team of customer service representatives ensuring high-quality client support.
Logistics Import Operations Executive
DB Schenker
10.2021 - 12.2023
- Streamlined origin-to-destination shipments tailored for GCC regions.
- Coordinated end-to-end logistics from booking to delivery for multiple import projects.
- Implemented cost-effective transportation solutions through routing and vendor analysis.
Import & Export Logistics Coordinator
MFL Logistics LLC
12.2020 - 10.2021
- Managed monitoring and oversight of import/export operations.
- Reviewed freight forwarder invoices for imports and exports.
- Organised and maintained logistics schedules ensuring timely delivery.
Customs Coordinator
First Flight Couriers ME LLC
03.2018 - 11.2020
- Processed export and import documentation using Dubai Calogi software.
- Coordinated air freight bookings for import/export and offshore shipments.
- Managed documentation preparation for customs clearance in E-Mirsal II.
Education
Bachelor of Commerce -
Gujarat University
Skills
- Customer focus
- Compliance
- CRM Systems
- Negotiation
- Logistics management
- Communication skills
Languages
Hindi
English
Gujarati
Timeline
Intermodal Transport Specialist
CMA CGM
06.2025 - 09.2025
Customer Service Supervisor
DB Schenker
01.2024 - 06.2025
Logistics Import Operations Executive
DB Schenker
10.2021 - 12.2023
Import & Export Logistics Coordinator
MFL Logistics LLC
12.2020 - 10.2021
Customs Coordinator
First Flight Couriers ME LLC
03.2018 - 11.2020
Bachelor of Commerce -
Gujarat University