Job search status
Open to workPreferred start date: Negotiable
Open to work
ROHIT KUMAR SINGH
DUBAI,UNITED ARAB EMIRATES
Work preference
Summary
Hospitality professional with 5+ years of hotel and catering operations experience, including food & beverage service, corporate catering, banquets, events, and buffet operations. Manages POS transactions and cashiering while supporting smooth daily service execution. Coordinates guest service teams, resolves complaints, and maintains service standards in fast-paced environments.
Overview
9
9
years of post-secondary education
6
6
years of professional experience
Work history
GUEST SERVICE ASSOCIATE
AL MAHA CATERING
DUBAI, UNITED ARAB EMIRATES
2025.12 - Current
- Handled event setup and dining-area setup, preparing tables, buffet areas, service stations. with polished professional presentation.
- Follow health and safety regulations while completing daily event preparation tasks.
- Handle customer queries and complaints to improve guest service throughout events.
- Promoted positive dining experience for guests through polite interaction and attention to detail.
GUEST EXPERIENCE SUPERVISOR
KYRIAD PRESTIGE HOTEL (AN OTHPL GROUP HOTEL)
GOA , INDIA
2024.04 - 2025.12
- Led a service team , coordinating floor service, shift assignments, and station setup.
- Analysed customer feedback data, resulting in strategic improvements.
- Monitored POS transactions, order accuracy, cash handling, and daily end-of-shift closing reports.
- Liaised directly with kitchen and bar teams to minimize order wait times and resolve ticket bottlenecks during peak covers.
- Maintained strict adherence to safety, food handling, and hygiene standards across dining and banquet areas.
GUEST SERVICE ASSOCIATE
KYRIAD PRESTIGE HOTEL (AN OTHPL GROUP HOTELS)
GOA, INDIA
2021.10 - 2024.04
- Delivered attentive, high-standard table service in a fast-paced hotel restaurant and banquet environment.
- Managed assigned stations of 6–8 tables, accurately recording orders, coordinating with the kitchen, and ensuring prompt service delivery.
- Promoted daily specials using menu knowledge to support outlet upselling targets.
- Operated POS terminals for billing, order punching, and processing cash and credit card payments.
- Assisted with restaurant opening and closing duties, including mise-en-place, table setups, linen management, and side station restocking.
- Supported onboarding team members by guiding them on menu items and standard operating procedures.
- Maintained strict adherence to food safety, sanitation, and hygiene protocols across dining areas.
INDUSTRIAL TRAINEE
JAYPEE PALACE HOTEL & CONVENTION CENTRE
AGRA, INDIA
2021.01 - 2021.04
- Assisted senior floor staff with fine-dining table and buffet setups.
- Arranged buffet lines and supported basic banquet service during shifts.
- Learned beverage service order, etiquette, and dining room hygiene standards.
- Welcomed incoming guests and supported check-in and check-out procedures.
- Provided essential hotel information to arriving and departing.
Education
B. SC - HOTEL MANAGEMENT
SANSKRITI UNIVERSITY
MATHURA, INDIA 2018.08 - 2021.06
BACHELOR OF ARTS - ENGLISH
B.M.D COLLEGE
BIHAR, INDIA 2014.05 - 2018.03
SENIOR SECONDARY SCHOOL - GRADE 12
S.P.S COLLEGE
BIHAR, INDIA 2012.05 - 2014.04
HIGH SCHOOL -
LITTLE STAR SENIOR SEC SCHOOL
MEGHALAYA, INDIASkills
- Floor & Event Leadership: Pre-Shift Briefings, Table Section Allocation, Banquet Event Execution, Buffet & Plated Service Management, VIP Protocol
- Guest Service & Sales: Service Recovery & Conflict Resolution, Upselling & Cross-Selling, Fine Dining Etiquette, Beverage Pairing, Order Timing
- Operations & Systems: POS Operations , End-of-Shift Reconciliation, Mise-en-Place Oversight, Inventory Control
- Safety & Standards: HACCP Compliance, Dubai Municipality Food Safety Standards
Accomplishments
- Employee of the Year : Awarded for exceptional operational dedication, leadership on the floor, and consistent guest satisfaction at Kyriad Prestige Hotel.
- Employee of the Month (2-Time Recipient) : Recognized twice for exemplary guest service delivery, upselling performance, and handling peak-volume shifts smoothly.
Timeline
GUEST SERVICE ASSOCIATE
AL MAHA CATERING
2025.12 - Current
GUEST EXPERIENCE SUPERVISOR
KYRIAD PRESTIGE HOTEL (AN OTHPL GROUP HOTEL)
2024.04 - 2025.12
GUEST SERVICE ASSOCIATE
KYRIAD PRESTIGE HOTEL (AN OTHPL GROUP HOTELS)
2021.10 - 2024.04
INDUSTRIAL TRAINEE
JAYPEE PALACE HOTEL & CONVENTION CENTRE
2021.01 - 2021.04
B. SC - HOTEL MANAGEMENT
SANSKRITI UNIVERSITY
2018.08 - 2021.06
BACHELOR OF ARTS - ENGLISH
B.M.D COLLEGE
2014.05 - 2018.03
SENIOR SECONDARY SCHOOL - GRADE 12
S.P.S COLLEGE
2012.05 - 2014.04
HIGH SCHOOL -
LITTLE STAR SENIOR SEC SCHOOL