Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Certification
Timeline
GeneralManager
Rohit Mal

Rohit Mal

F&B Team Leader
Al Nahda,UAE

Summary

Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

F&B Team Leader

Sheraton Dubai Creek Hotels
Dubai, UAE
12.2021 - Current
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Supervised service of all food and beverages within hotel in absence of restaurant manager.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Delivered functions and events to required standards in collaboration with events coordinator.

Waiter

V Hotel
Al Fujairah City, UAE
02.2021 - 11.2021
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Waiter bartender

Radisson Blu Jammu
Jammu, India
01.2019 - 01.2020
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained bar stocks, replenishing daily as necessary.

Restaurant waiter

Baba Resort pvt. ltd
Himachal, India
01.2018 - 12.2018
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.

Trainee

The Lalit Golf & Spa Resort
Goa, India
06.2016 - 12.2016
  • I worked as a industrial trainee in all major four Departments F&B Service, F&B Production, Front office and Housekeeping.


Education

Bachelor of Hotel Management & Catering Technology - Hospitality

CT Group of Institute
Jalandhar India
08.2014 - 04.2018

Higher Secondry - Arts

Government Senior Secondary School
Jalandhar India
05.2012 - 03.2014

Skills

  • Technical Skills:
  • MS Office
  • POS
  • Oasis
  • Professional Skills:
  • Good relation with guest
  • Best in team work
  • Good communicational skills
  • Floor planning
  • Shift schedule optimization
  • Customer complaint handling

Interests

Hobbies: , Travelling Visiting new places Listening Music

Additional Information

  • I did my six month industrial training with The lalit golf & spa Resort Goa in 2016. Achievement Won “Best Employee of the month”in Radisson Blu Jammu ( India ). Won cirtificate of “Game Changer Front of The House” at Sheraton Dubai Creek. Won appriciation letter for “Execilent Service in Breakfast”restraunt at Sheraton Dubai Creek. Won cirtificate from Marriott International “The Spirit to serve” Won appriciation for best service in “Ramadan” at Sheraton Dubai Creek.
  • Personal Details:

Languages

English
Advanced
Hindi
Native
Punjabi
Native

Certification

  • I Won “Best Employee of the month” in Radisson Blu Jammu India.
  • I got certificate of “Game Changer Front of The House” at Sheraton Dubai Creek.
  • I got appreciation letter from management “Excellent Service in Breakfast” restaurant at Sheraton Dubai Creek.
  • I have certificate from Marriott International “The Spirit to serve”
  • I got appreciation letter for best service in “Ramadan” at Sheraton Dubai Creek.

Timeline

F&B Team Leader

Sheraton Dubai Creek Hotels
12.2021 - Current

Waiter

V Hotel
02.2021 - 11.2021

Waiter bartender

Radisson Blu Jammu
01.2019 - 01.2020

Restaurant waiter

Baba Resort pvt. ltd
01.2018 - 12.2018

Trainee

The Lalit Golf & Spa Resort
06.2016 - 12.2016

Bachelor of Hotel Management & Catering Technology - Hospitality

CT Group of Institute
08.2014 - 04.2018

Higher Secondry - Arts

Government Senior Secondary School
05.2012 - 03.2014
Rohit MalF&B Team Leader