Rohit Mal
F&B Team Leader
Al Nahda,UAE
Summary
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
F&B Team Leader
Sheraton Dubai Creek Hotels
Dubai, UAE
2021.12 - Current
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Supervised service of all food and beverages within hotel in absence of restaurant manager.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Delivered functions and events to required standards in collaboration with events coordinator.
Waiter
V Hotel
Al Fujairah City, UAE
2021.02 - 2021.11
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Waiter bartender
Radisson Blu Jammu
Jammu, India
2019.01 - 2020.01
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained bar stocks, replenishing daily as necessary.
Restaurant waiter
Baba Resort pvt. ltd
Himachal, India
2018.01 - 2018.12
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
Trainee
The Lalit Golf & Spa Resort
Goa, India
2016.06 - 2016.12
- I worked as a industrial trainee in all major four Departments F&B Service, F&B Production, Front office and Housekeeping.
Education
Bachelor of Hotel Management & Catering Technology - Hospitality
CT Group of Institute
Jalandhar India 2014.08 - 2018.04
Higher Secondry - Arts
Government Senior Secondary School
Jalandhar India 2012.05 - 2014.03
Skills
- Technical Skills:
- MS Office
- POS
- Oasis
- Professional Skills:
- Good relation with guest
- Best in team work
- Good communicational skills
- Floor planning
- Shift schedule optimization
- Customer complaint handling
Interests
Hobbies:
, Travelling
Visiting new places
Listening Music
Additional Information
- I did my six month industrial training with The lalit golf & spa Resort Goa in 2016. Achievement Won “Best Employee of the month”in Radisson Blu Jammu ( India ). Won cirtificate of “Game Changer Front of The House” at Sheraton Dubai Creek. Won appriciation letter for “Execilent Service in Breakfast”restraunt at Sheraton Dubai Creek. Won cirtificate from Marriott International “The Spirit to serve” Won appriciation for best service in “Ramadan” at Sheraton Dubai Creek.
- Personal Details:
Languages
English
Advanced
Hindi
Native
Punjabi
Native
Certification
- I Won “Best Employee of the month” in Radisson Blu Jammu India.
- I got certificate of “Game Changer Front of The House” at Sheraton Dubai Creek.
- I got appreciation letter from management “Excellent Service in Breakfast” restaurant at Sheraton Dubai Creek.
- I have certificate from Marriott International “The Spirit to serve”
- I got appreciation letter for best service in “Ramadan” at Sheraton Dubai Creek.
Timeline
F&B Team Leader
Sheraton Dubai Creek Hotels
2021.12 - Current
Waiter
V Hotel
2021.02 - 2021.11
Waiter bartender
Radisson Blu Jammu
2019.01 - 2020.01
Restaurant waiter
Baba Resort pvt. ltd
2018.01 - 2018.12
Trainee
The Lalit Golf & Spa Resort
2016.06 - 2016.12
Bachelor of Hotel Management & Catering Technology - Hospitality
CT Group of Institute
2014.08 - 2018.04
Higher Secondry - Arts
Government Senior Secondary School
2012.05 - 2014.03