Rohit Rajikumar
Area Business Manager
Dubai,Dubai
Summary
About me
Accommodating Business Development Manager with 7 plus years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, stand alone travel management systems. Highly motivated and driven to achieve set goals and targets.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Business Development Manager
Rayna Tourism LLC
Dubai, United Arab Emirates
01.2020 - Current
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Represented company and promoted products at conferences and industry events.
- Negotiated, prepared and signed contracts with clients.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Freelancer
Own
Dubai, United Arab Emirates
11.2019 - 12.2020
- Worked with various travel agencies and provide the with tourist visa service.
- Supplied clients and agents with local tours and attractions.
- Meet multiple suppliers, negotiate rates and act as a wholesaler of tours, transportation to travel agents.
Sales Executive
Citron Tourism LLC
Dubai, United Arab Emirates
01.2018 - 10.2019
- Exceeding sales target month on month set by the management.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Meeting with travel agents and promote companies products and services.
- Create holiday packages.
- Coordinate with vehicle suppliers.
- Meet & assist inbound passengers arriving in dubai.
Sales Executive
Rayna Tourism LLC
Dubai, United Arab Emirates
01.2016 - 12.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Follow up, complete the agreement process, new lead generation
Store Team Member
Anvin Engineering Private Limtied
Pune, Maharashtra
06.2013 - 07.2014
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Walked around facility frequently to check activities.
- Transferred, created and received stock orders to guarantee product stability.
- Operated register to process payments and collect cash payment for order totals.
Customer Care Executive
Tata Business Support Service Limited
Pune, Maharashtra
03.2012 - 04.2013
- Conducted surveys to determine customer opinion of products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Offered free products or services to pacify irate or unsatisfied customers.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Commerce
The English School
United Arab EmiratesFoundation in IATA travel - Tourism
TMI Academy of Travel & Tourism
PuneBachelor Of Commerce - Commerce
Dr. D. Y. Patil Arts, Commerce & Science College
Pune Skills
Excellent problem-solving abilities
Persuasive attitude
Business planning
Sales and marketing
Business Development
Call center operations
Customer Response
Well-organized
Staff Management
Additional Information
- Provide White Label Solution to Small & medium travel businesses.
- Exhibitor in Arabian Travel Market promoting stand alone b2c, b2b and other travel tech solutions to attendees.
- API Out Point of contact for activities or hotels.
Accomplishments
- Supervised sales team members.
- Collaborated with team of our technology team in the development, sales of white label solutions.
Timeline
Business Development Manager
Rayna Tourism LLC
01.2020 - Current
Freelancer
Own
11.2019 - 12.2020
Sales Executive
Citron Tourism LLC
01.2018 - 10.2019
Sales Executive
Rayna Tourism LLC
01.2016 - 12.2017
Store Team Member
Anvin Engineering Private Limtied
06.2013 - 07.2014
Customer Care Executive
Tata Business Support Service Limited
03.2012 - 04.2013
Commerce
The English School
Foundation in IATA travel - Tourism
TMI Academy of Travel & Tourism
Bachelor Of Commerce - Commerce
Dr. D. Y. Patil Arts, Commerce & Science College