Summary

Overview

Work History

Education

Skills

Accomplishments

Software

Additional Information

Timeline

Hi, I’m

Rohit Samal

Operations Manager

Dubai

Summary

Dynamic Operations Manager with over 3.5 years with Holiday Homes experience, excelling in revenue optimization and guest relations. Proven track record in enhancing operational efficiency and achieving high guest satisfaction ratings. Skilled in team leadership and problem-solving, consistently aligning operations with business goals to drive profitability.

Overview

years of professional experience

Languages

Work History

Trophy Stays Holiday Homes

Operations Manager

01.2023 - Current

Job overview

Over 3.5 years of experience in the holiday homes industry, managing operations, reservations, and guest relations
Successfully led day-to-day operations across multiple short-term rental properties in Dubai
Specialized in reservation management, OTA coordination (Airbnb, Booking.com, etc.), and revenue optimization
Supervised and trained housekeeping and maintenance teams to ensure high standards and quick turnaround
Handled end-to-end guest communication—from inquiry and booking to check-out and post-stay feedback
Implemented streamlined check-in/check-out procedures to enhance guest experience and operational efficiency
Managed inventory, amenities, and vendor coordination to ensure property readiness at all times
Experienced in using property management systems (PMS), channel managers, and team collaboration tools like Bitrix24
Consistently maintained high guest satisfaction ratings through attention to detail and proactive service
Worked closely with owners and upper management to align operations with business goals and improve profitability

Quick Lease Car Rental

Front Desk Team Leader

01.2021 - 01.2023

Job overview

Supervised and led the front desk team to ensure smooth daily operations and exceptional customer service
Handled customer inquiries, bookings, check-ins, and check-outs for rental vehicles, ensuring accuracy and efficiency
Trained and mentored new front desk staff, setting performance standards and conducting regular evaluations
Resolved customer complaints and escalated issues professionally, ensuring customer satisfaction and loyalty
Monitored vehicle availability, ensured proper documentation, and coordinated with operations for timely delivery
Collaborated with fleet and maintenance teams to manage vehicle assignments and readiness
Maintained accurate records of rental agreements, payments, and customer information in the company system
Implemented up-selling techniques to promote additional services (insurance, upgrades, GPS, etc.) and increase revenue
Prepared daily reports on bookings, returns, and revenue for management review
Ensured compliance with company policies and legal requirements related to rentals and customer verification

Voco Bonnington Hotels Dubai

Industrial Trainee

06.2019 - 12.2019

Job overview

Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
Repaired, cleaned and maintained equipment.
Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.

Education

Modul University Vienna
Vienna & Dubai

BBA from Hospitality Business Management

04.2001

University Overview

University of Huddersfield
Huddersfield United Kingdom

Associate of Arts from Hospitality Administration And Management

04.2001

University Overview

Skills

Operations management

Accomplishments

Promoted to Operations Manager within 6 months of joining, in recognition of leadership capabilities and operational excellence
Awarded “Best Employee of the Year – 2024” for outstanding performance, initiative, and team impact
Earned Airbnb Superhost status twice consecutively, maintaining top-tier guest satisfaction across multiple listings
Successfully expanded the property portfolio from 50 to 160 units within one year through strategic onboarding and streamlined processes
Recovered from account compromise by launching a new Airbnb profile with 120 live listings, ensuring uninterrupted business operations
Implemented DTCM-compliant keyless smart locks across all properties 6 months ahead of the regulatory deadline, enhancing security and guest convenience

Software

Owneriz

Bitrix24

Microsoft Office

Airbnb , Bookingcom and Other OTAs

DTCM

Additional Information

UAE Driving License

Timeline

Operations Manager

Trophy Stays Holiday Homes

01.2023 - Current

Front Desk Team Leader

Quick Lease Car Rental

01.2021 - 01.2023

Industrial Trainee

Voco Bonnington Hotels Dubai

06.2019 - 12.2019

Modul University Vienna

BBA from Hospitality Business Management

04.2001

University of Huddersfield

Associate of Arts from Hospitality Administration And Management

04.2001

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