Rohit Singh
Dubai
Summary
Tenacious Client Service Executive with around 6 years of successful client management experience. Committed to bettering the client service experience with timely completion of projects and actionable insights. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success.
Overview
9
9
years of professional experience
Work History
Client Service Executive
Kantar Worldpanel
03.2024 - Current
- Gaining full understanding of different categories in UAE and Saudi market.
- Using Powerview Tool and WPO to pull out data and make reports.
- Understanding client briefs and making presentations, Helping team with operation work and other teams in case it is needed.
- Using special analysis wherever needed and maintaining data quality.
- Giving actionable insights to the clients
Senior Research Executive
YouGov
10.2023 - 03.2024
- Conducted in-depth research and analysis of market trends, competitive landscape, and customer needs to inform strategic decisions.
- Documented all processes associated with running trackers and adhoc studies.
- Provided actionable insights to the client
- Mentoring junior teammates and assigning tasks
Research Executive
YouGov
01.2021 - 09.2023
- Responsible for handling weekly trackers, monthly and quarterly reports for some the biggest European clients
- Responsible for executing projects, monitoring field works and making final presentation and reports along with insights and excel analysis
- Designing questionnaire, testing links, and conducting Brand track studies along with making sure the timelines are being followed and reports are delivered on time bound fashion
- Answering client queries by doing data analysis/statistical analysis and using BrandIndex as well as Profile tools
- Use SPSS and excel to make tables for Reports.
Research Executive
Nielsen India
07.2018 - 12.2020
- Member (Client Servicing) of the Retail Measurement Services - Consulting team at Nielsen
- Handling database of different categories and access them using Nielsen answers tool
- Apply RMS methodologies to understand and interpret data and make reports accordingly
- Responsible for interpreting sales and distribution related data and coming up with problem solving insights for FMCG clients
- Responsible for interpreting client briefs, designing the analytical approach and then executing projects
- End to end responsibility of client projects and ensuring timely delivery of excel reports and summary reports
- Working with different stakeholders- Internal and external
- Working alongside commercial team to bring new business and finalize deliverables
- Managing client expectations and ensure quality deliveries to clients.
Mechanical Site Engineer
Techno Electric & Engineering Co. Ltd.
05.2015 - 07.2017
- Project Planning, Reading drawing and getting pipelines and motors erected as per the plan
- Handling client along with getting all quality and safety checks done
- Managing labors and contactors to maintain quality as well as efficiency.
Education
Northpoint Centre of Learning, Kandala
01.2018
SRM University
01.2014
Kendriya Vidhalaya
01.2010
MGM English School
01.2008
Skills
- Soft skills
- Project Management
- Client Relationship Building
- Data Analysis and Presentation
- Retail and Household panel understanding
Internship
- R P Sanjeev Goenka Group, Research study on Traditional Namkeen, Understood current market trends in Traditional namkeen, Understand and deep dive into growing diet namkeen segment
- Nielsen, RMS and CI Internship, Learned Nielsen Answers tool, Involved in Mysterty audit and CSAT study for telecom provider, Worked on quarterly reports and presentation for ITC, 10/2017, 03/2018
Personal Information
Date of Birth: 01/20/92
Nationality: Indian
Sex: Male
Extracurricular Activities
Certificate from Indian Association of Physics Teachers (National Standard Examination in Physics 2008-2009, Class 12th level) 2008
International Informatics Olympiad, State rank-45
Member of NorConnect Council at Northpoint Centre of Learning
Timeline
Client Service Executive
Kantar Worldpanel
03.2024 - Current
Senior Research Executive
YouGov
10.2023 - 03.2024
Research Executive
YouGov
01.2021 - 09.2023
Research Executive
Nielsen India
07.2018 - 12.2020
Mechanical Site Engineer
Techno Electric & Engineering Co. Ltd.
05.2015 - 07.2017
Northpoint Centre of Learning, Kandala
SRM University
Kendriya Vidhalaya
MGM English School
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