Basic skill in MS Office
Rohit Thakur
Sr. Service Supervisor
Plot 572, Chandigarh Royal City, Mohali
Summary
Experienced Service Supervisor with over 6+ years of experience in service center. Excellent reputation for resolving problems and improving customer satisfaction. Performs supervisory responsibilities by overseeing skilled mechanics and workers maintaining cars.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
5
5
years of post-secondary education
Work History
Sr. Service Supervisor
Galaxy Toyota -TSG Group
Moti Nagar, Delhi
11.2014 - 05.2020
- Open repair order RO as per service scheduled and generate invoice.
- Material, Inventory and service records. management.
- Perpetual Inventory reconciliation.
- Taking care of TAT project.
- Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
- Post service follow and feedback calls.
- Handle customer complaints and maintain customer trust with service center by ensuring full and accurate communication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Supervisor
Suzuki Motor (Karol Bagh)
Delhi
11.2012 - 11.2013
- Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
- Estimates repair costs and makes sure that parts or services are completed in timely manner.
- Ensures that parts inventory matches vehicles in system, coordinates with parts person, and updates as necessary.
- Maintains preventive maintenance records (hard copy and computer).
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Education
10th -
CBSE Board
Delhi, India 04.2006 - 03.2007
12th -
CBSE Board
Delhi, India 04.2008 - 03.2009
Diploma - Mechanical Engineering
PUSA Institute of Technology
Delhi, India 07.2009 - 07.2012
Industrial Training -
Industrial Training
Delhi, IndiaTimeline
Sr. Service Supervisor
Galaxy Toyota -TSG Group
11.2014 - 05.2020
Supervisor
Suzuki Motor (Karol Bagh)
11.2012 - 11.2013
Diploma - Mechanical Engineering
PUSA Institute of Technology
07.2009 - 07.2012
12th -
CBSE Board
04.2008 - 03.2009
10th -
CBSE Board
04.2006 - 03.2007
Industrial Training -
Industrial Training
Skills
Customer service skills
Service vehicle maintenance
Ability to work effectively and communicate with superiors, subordinates and customers
Skill in phone communications with customer, vendors
Knowledge of FIFO,5S,KANBAN
Software
Auto CAD
Additional Information
- Second position in zonal school competitions in Softball and Kho-Kho
- Third position in Delhi state senior Softball championship.
- Certificate of participation in personality development workshop by GILLETTE
- Certificate of participation in Helpage India.
Personal Details
- Nationality - Indian.
- Date of Birth - 22-MAR-1992.
- Marital status - Single
Personal Details
- Nationality - Indian
- Date of Birth - 22-MAR-1992
- Marital status - Single