Basic skill in MS Office
Rohit Thakur
Sr. Service Supervisor
Plot 572, Chandigarh Royal City, Mohali
Summary
Experienced Service Supervisor with over 6+ years of experience in service center. Excellent reputation for resolving problems and improving customer satisfaction. Performs supervisory responsibilities by overseeing skilled mechanics and workers maintaining cars.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
5
5
years of post-secondary education
Work History
Sr. Service Supervisor
Galaxy Toyota -TSG Group
Moti Nagar, Delhi
11.2014 - 05.2020
- Open repair order RO as per service scheduled and generate invoice.
- Material, Inventory and service records. management.
- Perpetual Inventory reconciliation.
- Taking care of TAT project.
- Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
- Post service follow and feedback calls.
- Handle customer complaints and maintain customer trust with service center by ensuring full and accurate communication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Supervisor
Suzuki Motor (Karol Bagh)
Delhi
11.2012 - 11.2013
- Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
- Estimates repair costs and makes sure that parts or services are completed in timely manner.
- Ensures that parts inventory matches vehicles in system, coordinates with parts person, and updates as necessary.
- Maintains preventive maintenance records (hard copy and computer).
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Education
10th -
CBSE Board
Delhi, India 04.2006 - 03.2007
12th -
CBSE Board
Delhi, India 04.2008 - 03.2009
Diploma - Mechanical Engineering
PUSA Institute of Technology
Delhi, India 07.2009 - 07.2012
Industrial Training -
Industrial Training
Delhi, IndiaTimeline
Sr. Service Supervisor
Galaxy Toyota -TSG Group
11.2014 - 05.2020
Supervisor
Suzuki Motor (Karol Bagh)
11.2012 - 11.2013
Diploma - Mechanical Engineering
PUSA Institute of Technology
07.2009 - 07.2012
12th -
CBSE Board
04.2008 - 03.2009
10th -
CBSE Board
04.2006 - 03.2007
Industrial Training -
Industrial Training
Skills
Customer service skills
Software
Auto CAD
Additional Information
- Second position in zonal school competitions in Softball and Kho-Kho
- Third position in Delhi state senior Softball championship.
- Certificate of participation in personality development workshop by GILLETTE
- Certificate of participation in Helpage India.
Personal Details
- Nationality - Indian.
- Date of Birth - 22-MAR-1992.
- Marital status - Single
Personal Details
- Nationality - Indian
- Date of Birth - 22-MAR-1992
- Marital status - Single
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