Rohit Thapa
Dubai
Summary
Achieved exceptional guest satisfaction at Doubletree By Hilton Hotel by streamlining order-taking processes and enhancing dining experiences, demonstrating strong social perceptiveness and food safety knowledge. Trained new staff, contributing to a team known for its excellent service, and played a key role in maintaining high cleanliness standards at Silverspoon Restaurant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Waiter
Doubletree By Hilton Hotel
2022.08 - Current
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Intern
Doubletree By Hilton Hotel
2022.01 - 2022.07
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in employee training programs to enhance professional skills for continuous career growth within the hospitality industry.
- Contributed to a positive team environment with strong communication skills and collaboration.
- Cross- trained inside the Bar,In Room Dining, Banquet and learned most of the adequate knowledge.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Barback
Silverspoon Restaurant
2018.09 - 2019.08
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Learned how to make wide variety of mixed drinks.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
- Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
Education
Bachelor of Science(hons)in Hospitality Management - BHM
Western Mega College
Butwal, Nepal05.2021
High School Diploma -
New Horizon Collage
Nepal, Butwal04.2017
Skills
- Order Taking
- Social Perceptiveness
- Reservation Management
- Foreign Language
- Table Setting
- Allergy awareness
- Food safety knowledge
- Guest Relations
Certification
- Stay Experience,Champion of the month, Double Tree By Hilton - 31.05.2024
Travel & Explore new places
Traveling and exploring new places offer profound experiences that enrich our lives in multiple ways. Exploration also challenges us to step outside our comfort zones, fostering personal growth and encounter diverse cultures, languages which broaden our perspectives and deepen our understanding of the world.
Overall, travelling and exploring new places allows to engage with history, art, traditions and cuisines that differ from our own and helps to enrich or lives by expanding our horizons and experiences which stays forever.
Languages
English
Nepali
Timeline
Hotel Waiter
Doubletree By Hilton Hotel
2022.08 - Current
Intern
Doubletree By Hilton Hotel
2022.01 - 2022.07
Barback
Silverspoon Restaurant
2018.09 - 2019.08
Bachelor of Science(hons)in Hospitality Management - BHM
Western Mega College
High School Diploma -
New Horizon Collage
- Stay Experience,Champion of the month, Double Tree By Hilton - 31.05.2024
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