ROHITH Balakumar
DUBAI
Summary
Accomplished professional specializing in strategic planning, operational leadership, and process optimization. Proficient in Microsoft Word, Excel, and PowerPoint, with strong capabilities in customer service and risk management. Recognized for enhancing efficiency through meticulous time management and communication. Experienced in audit compliance, SOP handling, and sourcing strategy development, committed to improving organizational performance through precise documentation and billing accuracy.
Overview
4
4
Languages
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Sales coordinator
Fruits Garden Trading LLC
DUBAI, UAE
2024.01 - Current
- Coordinated product launch preparations with marketing team across key activities.
- Maintained customer contact database to streamline everyday communication workflows.
- Coordinated new-hire training sessions to support faster team integration.
- Handled contract negotiation tasks for beneficial agreements.
- Handled critical customer issues promptly, improving overall service quality.
- Coordinated sales activities with effective communication between sales teams and clients.
Invoicing Executive
Fruits Garden Trading LLC
Dubai, UAE
2022.01 - 2024.01
- Enter data into computer invoicing system and file with customer information.
- Send invoices to appropriate recipients to inform them if payments due received or covered.
- Recognize the lack of PO on invoices and documents and resolving the issue.
- Place investigative phone calls when there are questionable aspects of the invoice.
- Assist customers in setting up automatic payment plans and paperless record keeping.
- Multitasked effectively to key orders for daily shipments and products received.
- Generating accurate and timely invoices for goods or services provided to customers based on sales orders or contracts.
- Ensuring the correctness of invoices in terms of pricing, discounts, taxes, and terms of payment.
Service Manager
Hero Moto Corp
Kerala, India
2018.01 - 2022.01
- Supervise and support service team members, ensuring efficient workflow and high standards of customer service.
- Manage customer inquiries, complaints, and service requests, striving to resolve issues promptly and effectively.
- Oversee the scheduling and completion of service appointments, ensuring timely and quality service delivery.
- Monitor service quality and adherence to company standards, implementing improvements as necessary.
- Coordinate parts and inventory management to support service operations and minimize downtime.
Finance Executive
Hero Fincorp
Kerala, India
2020.01 - 2021.01
- Clearly defined employee roles and responsibilities and tracked their performance to ensure productivity and efficiency.
- Assisted with initial diagnostics of vehicles and supervised the execution of vehicle work to ensure quality and timely completion.
- Maintained cleanliness and organization in customer and employee areas to enhance operational efficiency and customer satisfaction.
- Managed service requests and maintained a database to track and prioritize requests for efficient service delivery.
Education
Automobile Engineering - Automobile Engineering
Indian Engineering Technological Society
Malappuram 2015.01 - 2017.01
Diploma in Computer Application - Diploma in Computer Application
Center For Development of Advanced Computing
Malappuram 2015.01 - 2016.01
Skills
- Microsoft Word, Excel, and PowerPoint
- Strategic planning
- Operational leadership
- Process optimization
- Efficiency improvement
- Customer service
- Risk management
- Invoice processing and billing accuracy
- Attention to detail
- Time management
- Communication skills
- Documentation practices
- Audit compliance
- SOP and product specification handling
- Data entry and typing speed
- Sourcing strategy development
Certification
- Certified ISO 22000:2018 Internal Auditor
- ISO 9001:2015 Awareness
LANGUAGES
English
Malayalam
Hindi
Tamil
REFERENCES
Available Upon Request
HOBBIES
Traveling, Music
DECLARATION
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.
Timeline
Sales coordinator
Fruits Garden Trading LLC
2024.01 - Current
Invoicing Executive
Fruits Garden Trading LLC
2022.01 - 2024.01
Finance Executive
Hero Fincorp
2020.01 - 2021.01
Service Manager
Hero Moto Corp
2018.01 - 2022.01
Automobile Engineering - Automobile Engineering
Indian Engineering Technological Society
2015.01 - 2017.01
Diploma in Computer Application - Diploma in Computer Application
Center For Development of Advanced Computing
2015.01 - 2016.01