ROHIT V PRADHAN
Dubai,United Arab Emirates
Summary
Driven management professional offering over 17 years of experience in Shipping, Freight Forwarding, Warehousing, and Supply Chain industry. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.
Overview
18
18
years of professional experience
Work History
Manager Warehouse
Navio Shipping LLC
Dubai, UAE
09.2021 - Current
- Oversee administrative functions of branch/warehouse, ensuring effective staff management.
- Introduce vertical for Freight Forwarding and implement creative marketing strategies to foster its growth.
- Collaborate closely with FFD Head to establish comprehensive Sales team, contributing to increased revenue.
- Evaluate and monitor Key Performance Areas (KPAs) of branch on regular basis.
- Manage facility operations, ensuring timely completion of all maintenance tasks.
- Engaged with local government authorities to secure necessary permissions and certificates.
- Conduct routine team meetings and exchange best practices with colleagues.
- Actively participate in both departmental and inter-departmental meetings.
- Provide weekly updates to Management.
- Analyse and resolve interdepartmental operational matters to ensure smooth execution of operations.
- Meet and interact with customers to grasp their requirements, guiding team to achieve maximum customer satisfaction.
Asst Manager Customer Service & Pricing
Navio Shipping LLC
Dubai, UAE
10.2019 - 09.2021
- Heading team of 15 Customer Service and Operation Coordinators, overseeing training and onboarding processes for newly hired executives.
- Supervising overall warehouse operations, including asset maintenance.
- Addressing operational issues in shipments by coordinating with relevant authorities.
- Establishing connections with shipping lines and local agents for business partnerships, while managing pricing contracts.
- Analyzing and resolving interdepartmental operational issues to enhance efficiency and customer service.
- Engaging with customers to comprehend their needs and providing guidance to team for optimal customer satisfaction.
- Assessing staff performance, implementing training, and developing programs to uphold outstanding service standards.
Operation Manager
Cross Globe Shipping LLC
Dubai, UAE
06.2017 - 02.2019
- Oversees entire operational spectrum of company in UAE, encompassing SEA/AIR/ROAD logistics.
- Conducted negotiations with external vendors and service agencies to fulfill group requirements.
- Collaborated effectively with sales team to identify new business prospects and facilitate company expansion.
- Resolved conflicts and brokered mutually advantageous agreements among involved parties.
- Sustained positive relationships with Shipping Lines, Transporters, and other vendors.
- Delivered customized service solutions to meet customers' specific requirements.
- Managed staff planning, guaranteeing sufficient resources and capacity to meet prioritized demand.
Assistant Manager
Admiral Shipping LLC
Dubai, UAE
06.2015 - 06.2017
- Experience in overseeing marketing initiatives for company's freight forwarding division.
- Strategizing and implementing vessel plans in alignment with booking forecasts from different NVOCCs.
- Ensuring accurate execution of manifests, discharge lists for imports, and load lists for export shipments.
- Coordinating comprehensive activities within liner division, encompassing documentation responsibilities such as releasing Import DO ,BLs and invoices.
- Vetting and negotiating contracts with shipping lines and various local service providers, including transporters, warehouse operators, labor contractors, and other vendors.
- Compiling monthly revenue reports to provide management insights into performance of freight forwarding department.
Senior Executive
MSC Agency (India) PVT LTD
Gujarat, India
12.2012 - 03.2015
- Independently manage U.S. trade shipments, overseeing completion of AMS filing and following up with customers.
- Provide sales support backup for various sales managers.
- Approve and finalize bookings for dangerous cargo in both local and transshipment containers.
- Strategize planning of local and transshipment containers, considering daily BFR and accounting for nature of goods.
- Coordinate with trade manager to release space allocation to India for outbound cargo.
- Prepare reports for customs, management, and various departments.
- Mentor newly recruited employees.
Executive
Vishal Cargo Movers (Custom House Agent)
Gujarat, India
06.2006 - 12.2011
- Managed operational activities of company, ensuring that operations align with customer requirements.
- Coordinated with shipping, CFS, and shipping lines to facilitate smooth execution of operations.
- Maintained positive relationships with vendors, CFS, labor contractors, and other service providers to enhance coordination and ensure high-quality work.
- Architected streamlined operational processes, resulting in significant cost savings and increased organisational efficiency.
Education
Bachelor of Commerce - Accounts
Kutch University
India04.2008
Higher Secondary - Commerce
Gujarat Board
India04.2005
Skills
- Data analysis
- Bonded warehouse management
- Operations management
- Distribution and warehousing
- Logistical planning
- Eye for accuracy
- Employee management
- Overseeing logistics
- Conflict resolution
- Business administration
- Public relations
- Team building
Personal Information
- Date of birth: 10/23/87
- Nationality: Indian
- Marital status: Single
- Visa status: Employment
Affiliations
- Badminton & Swimming
Languages
English
Fluent
Hindi
Native
Gujarati
Native
Sindhi
Native
COMPETENCIES HIGHLIGHTS
- Oversight of overall operational and administrative activities within the regional scope.
- Evaluation and negotiation of contracts with various local service providers, including Container Freight Station Operators, Transporters, and 3PL Warehouse Service providers.
- Human Resources involvement, encompassing conducting preliminary interviews, shortlisting candidates for different roles, and collaborating with HR for final selection.
- Implementation of staff training at the location, focusing on the company's web-based custom-designed software, fostering multi-tasking abilities and cross-functional skills development.
- Coordination of claim matters with shippers/consignee's insurers, ensuring a prompt initial response to safeguard the company's liabilities.
- Establishment of liaison with local authorities, such as Dubai Customs, MOFA, SIRA, RTA, Dubai Municipal Authority, among others.
Accomplishments
- Certification in “Basic Hazardous Training” from MSC – Geneva in 2014
- Successfully handled defense cargo for Saab Middle East in UMEX Exhibition
- Audited and Prepared project report on the operation of the supply chain of
Unilever distribution all over UAE for ATS Shipping. - Awarded in trekking and hiking BRIGU SAROVAR, situated at 14,500 ft. in the Himalayan region.
References
References available upon request.
Timeline
Manager Warehouse
Navio Shipping LLC
09.2021 - Current
Asst Manager Customer Service & Pricing
Navio Shipping LLC
10.2019 - 09.2021
Operation Manager
Cross Globe Shipping LLC
06.2017 - 02.2019
Assistant Manager
Admiral Shipping LLC
06.2015 - 06.2017
Senior Executive
MSC Agency (India) PVT LTD
12.2012 - 03.2015
Executive
Vishal Cargo Movers (Custom House Agent)
06.2006 - 12.2011
Bachelor of Commerce - Accounts
Kutch University
Higher Secondary - Commerce
Gujarat Board
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