To leverage my expertise in IT systems, software management, and technical support to optimize operations in the rent-a-car industry. Skilled in maintaining vehicle tracking systems, rental management software, and data security, with a focus on improving efficiency, customer experience, and seamless integration of technology in business processes.
Overview
13
13
years of professional experience
Work History
IT SUPERVISOR
Autolease Rent A car LLC
Sharjah, United Arab Emirates
01.2016 - Current
IT Supervisor – Autolease (Established 1984) Managing IT operations across 6 branches
Key Responsibilities:
Software Maintenance & Management:
Responsible for the ongoing support and administration of Speed software, including:
Creating and managing vehicle records
Monitoring vehicle statuses and NRM tracking.
Overseeing open rental/leasing agreements.
Coordinating with workshops for service and maintenance activities.
Verifying and updating customer documentation in the system.
Speed Admin Tool Management:
Managed user accounts, permissions, branch setups, traffic and Salik configurations, and provided ongoing system support.
Vehicle Tracking:
Managed real-time tracking, GPS installations, and stoppage protocols using Secure Path.
Staff Training:
Trained new employees on software and operational procedures to ensure proper system use and compliance.
IT Infrastructure & Network Security:
Oversaw maintenance and support of servers, networks, hardware, and software. Implemented security measures including firewalls, antivirus, and data encryption.
Network Administrator
Matrix Info logics
Toronto, Canada
06.2014 - 06.2016
Company Overview: Software Development Solutions Company develops web and mobile applications for various business partners.
As a Network Administrator I installed different software and hardware as per requirements.
Perform advanced monitoring and reporting related to network systems.
Experience with VMW
Monitor IT systems and apply upgrades where necessary.
Network support analyst (Part Time)
Wind Mobile
Toronto, Canada
01.2013 - 05.2014
Successfully managed the Cisco IOS, configured IP addresses using appropriate sub-netting
Skilled in installing, deploying, delegation, updating and securing of a Windows Server
Worked server administration, troubleshooting domain controllers, server core and virtualization
Learned the concepts, architecture, and administration of Windows client operating systems.
Information Technology Support Officer at Education Labour Relations CouncilInformation Technology Support Officer at Education Labour Relations Council