Roji Pulami Magar
Abu Dhabi
Summary
Professional with strong background in customer service and front desk operations, recognized for sales effectiveness and clear communication. Skilled in spa booking software, adept at managing reservations and addressing customer inquiries with precision. Maintains composure in high-pressure situations while ensuring facility standards are met. Focused on improving client satisfaction through efficient conflict resolution and professional correspondence.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Spa receptionist
Shishiras Beauty Lounge
Abu dhabi
09.2023 - Current
- Increased sales by utilizing comprehensive product knowledge of retail items.
- Delivered exceptional customer service at front desk to ensure high satisfaction.
- Maintained accurate client records to enhance service delivery efficiency.
- Assisted colleagues during peak times, fostering team cohesion.
- Established and nurtured friendly rapport with 40 guests to strengthen customer loyalty and encourage return custom.
Customer services and sales agent
Gorkha Departmental Store
Ithari, Nepal
07.2022 - 08.2023
- Delivered valuable insights during weekly meetings to enhance customer experience processes.
- Implemented promotional strategies that significantly increased sales revenue.
- Managed challenging situations, achieving effective resolutions with minimal disruption.
- Processed orders with precision and efficiency.
- Coordinated advanced help for complex Customer Dissatisfaction issues.
- Answered 75+ telephone calls per day with professionalism.
School counsellor
Little Angels Secondary School
Dharan, Nepal
06.2017 - 03.2019
- Conducted regular assessments using psychological tests to identify educational impediments.
- Collaborated with teachers to deliver tailored student support.
- Advocated for student needs by engaging proactively with staff and faculty.
- Promoted positive behavior through effective reinforcement strategies.
Education
Bachelor of Arts - Education
Saraswati Higher Secondary School
Dharan 03.2011 - 04.2014
Diploma - Advance in MS Word, Excel, Tally
Galaxy Computer Institute
Nepal 04.2012 - 04.2014
Skills
- Sales persuasion
- Reservation management
- Gift voucher sales
- Facility maintenance
- Spa software proficiency
- Email communication
- Customer query resolution
- Professional demeanor
- Tactful communication
- Ergonomics expertise
- Spa booking software mastery
- Cash handling skills
- Front desk operations
- Booking coordination
- Customer service excellence
- Calmness under pressure
- Attention to detail
- Conflict resolution
- Conscientious
- Persuasive Communication
- Initiative and Teamwork
- Computer Savvy
- Complaint handling
Languages
English
Fluent
Hindi
Fluent
Nepali
Fluent
Timeline
Spa receptionist
Shishiras Beauty Lounge
09.2023 - Current
Customer services and sales agent
Gorkha Departmental Store
07.2022 - 08.2023
School counsellor
Little Angels Secondary School
06.2017 - 03.2019
Diploma - Advance in MS Word, Excel, Tally
Galaxy Computer Institute
04.2012 - 04.2014
Bachelor of Arts - Education
Saraswati Higher Secondary School
03.2011 - 04.2014
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