Passionate to work in group, for the development of the organization and offering strong organizational and communication skills, with background in customer service and facilities management. Knowledgeable about coordinating maintenance services, handling customer inquiries, and ensuring safe working environment. Ready to use and develop problem-solving, team leadership, and multitasking skills in Pricing role.
Hi, I’m
Rokaiya Fathima
Pricing & Sales Co-ordinator
Dubai,Dubai
Summary
Overview
4
years of professional experience
6035
years of post-secondary education
Work History
Reliance Freight Systems LLCDubai, United Arab Emirates
Pricing & Sales Co-Ordinator
11.2021 - 12.2024
Job overview
- IMPORT, EXPORT & CROSS TRADE SHIPMENTS - Air Freight & Sea Freight & Warehousing & Land Shipments
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Coordinated with marketing team, ensuring successful product launches.
- Assisted in planning trade shows to increase brand visibility.
- Handled contract negotiation tasks for beneficial agreements.
- Secured increased market share by developing competitive pricing strategies.
- Prepared sales presentations, impressing key clients and stakeholders.
- Streamlined sales operations by implementing effective coordination techniques.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Improved order accuracy through meticulous invoice verification process.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Tracked competitors' activities, providing valuable insights into market trends.
- Handled critical customer issues promptly, improving overall service quality.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
Galaxy Freight Pvt LtdChennai, India
Customer Support & Pricing Executive
01.2021 - 10.2021
Job overview
- Import, Export & Cross Trade Shipments
- Improved customer satisfaction by promptly addressing concerns and complaints.
- Streamlined support queries for better resolution time.
- Enhanced company reputation with exceptional customer service skills.
- Managed high-volume inbound calls whilst maintaining composure and professionalism.
- Provided comprehensive after-sales support, resulting in repeat business.
- Handled irate customers with patience, fostering a calm environment.
- Escalated unresolved issues, ensuring customer satisfaction at all tiers.
- Upheld compliance with data privacy regulations during interactions with customers.
- Developed troubleshooting guides to facilitate quick issue resolution.
- Analysed common complaints, contributing towards product improvements.
Education
St. Theresa Girls Higher Secondary SchoolChennai
Higher Secondary Education from Commerce & Economics.
University Overview
St. Theresa Girls Higher Secondary School
High School Education from Mathematics
University Overview
Justice Basheer Ahmed College for WomenChennai
BA from Corporate Economics
University Overview
Skills
- Self-motivation
- Tolerant and flexible
- Ability to work under pressure
- Decision making
- Critical thinking
- Knowledge of local shipping size and weight regulations
- Time management
- Multitasking
- Loss prevention
- Customs documentation
- Quality assurance
- Invoice development
- Negotiation
Custom
Custom
I hereby declare that the above details are true and correct to the best of my knowledge.Personal Information
Personal Information
- Title: Provide shipment quotes to customers after sourcing rates from Agents for Import, cross trade and carriers/shipping line for Export. Provide exceptional customer service to customers. Handled front line customer requests; identify and resolving any customer issues. Deal with a high volume of shipments. Responsible for Transportation and Warehouse Distribution, as well as Direct Door Delivery of shipments. Proactively resolved daily shipment related issues. Tracked carrier performance and troubleshot any loads that may be at risk of missing the requested arrival date. Maintained daily report of deliveries for management review. Supported track/trace/proof of delivery inquiries. Resolved and tracked customer complaints and issues. Focusing on growing and developing existing clients, together with generating new business. Establishes relationships and maintains an effective communication network with the customer at multiple levels. Communicate with internal and external groups, especially on high priority loads and customers. Proactively provide tracking updates to customers. Conduct customer interactions via email and phone contact. Provide directions for each new customer as they are entered in the system. Build and maintain customer relationships and improve customer retention. Acquire and retain knowledge of each customer's needs. Maintain and further develop customer and warehouse relationships through daily communication. Document all special service requirements of customers and warehouses. Manage all unplanned accessorial charge issues related to the customer and related warehouses. Represent the customer when working with contracted carriers & Agents from various countries. Act as a representative of all contracted carriers & Agents from various countries. Identify and communicate ways the company can continuously improve in its operations. Help manage current customer accounts. Maintain relationships with carriers and customers. Excellent multitasking skills within their work space as well as computer software programs.
- Date of birth: 03/25/94
- Nationality: Indian
- Marital status: Married
- Visa status: Active Employment Visa
Timeline
Pricing & Sales Co-Ordinator
Reliance Freight Systems LLC
11.2021 - 12.2024
Customer Support & Pricing Executive
Galaxy Freight Pvt Ltd
01.2021 - 10.2021
St. Theresa Girls Higher Secondary School
Higher Secondary Education from Commerce & Economics.
04.2011
St. Theresa Girls Higher Secondary School
High School Education from Mathematics
05.2008
Justice Basheer Ahmed College for Women
BA from Corporate Economics
05.2014
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