Rolando Perea Beltran
Manager
Dubai,DU
Summary
I am an experienced Leader in the restaurant industry, with over 10 years of experience in customer service, team management and business leadership. As a former restaurant owner server I bring comprehensive insight and practical skills to drive success in any establishment.
Overview
10
10
years of professional experience
Work History
RESTAURANT OWNER
HOTRUN
03.2021 - 05.2025
- Strategic management: Establish objectives, policies and procedures.
- Financial management: Control budgets, revenues and expenditures.
- Quality and service: Assure the quality of food and service.
- Marketing and advertising: Promote the restaurant and attract customers.
- Human resources: Hiring, training and supervising employees.
- Maintenance and security: Ensure the cleanliness and safety of the premises.
- Compliance: Respect labor, health and safety laws and regulations.
- Inventory management and purchasing.
- Stock and supply control.
- Personnel and schedule management.
- Event coordination and reservations.
- Accounting and financial supervision.
- Supervision of kitchen and service.
- Food and beverage quality control.
- Maintenance of equipment and facilities.
- Supplier and service management.
- Coordination of deliveries and orders.
- Development of menus and promotions.
- Advertising and marketing in social networks.
- Public relations and communication.
- Competition and market analysis.
- Development of loyalty strategies.
- Supervision of kitchen and bar systems.
- Temperature control and food safety.
- Kitchen and bar equipment maintenance.
- Waste management and recycling.
- Compliance with health and safety standards.
Manager
Lama Restaurat & Bar
01.2017 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
OUTBACK- STEAKHOUSE
05.2014 - 11.2016
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager
La Palmera Mexican Restaurant
02.2012 - 05.2014
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waiter
Azteca Mexican Restaurant
03.2010 - 09.2012
- Maintained safe hygiene and food.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
Education
Diploma of Higher Education - GED
Edmonds Community College
Lynnwood, Washington05-2009
Skills
- Effective communication
- Kind and respectful treatment
- Empathy and understanding
- Ability to work as part of a team
- Knowledge of menus and beverages
- Handling of ordering and payment systems
- Organization and efficiency
- Knowledge of service techniques
- Conflict management
- Complaint resolution
- Adaptability to unforeseen situations
- Quick decision making
- Team management and motivation
- Strategic decision making
- Conflict resolution
- Development of menus and promotions
- Advertising and marketing in social networks
- Public relations and communication
- Competition and market analysis
- Development of loyalty strategies
- Supervision of kitchen and bar systems
- Temperature control and food safety
- Kitchen and bar equipment maintenance
- Waste management and recycling
- Compliance with health and safety standards
- Small business operations
- Operations management
- Staff leadership
- Menu development
- Staff supervision
- Inventory management
- Delivery coordination
- POS system operation
- Staff management
- Staff hiring
- Building maintenance
- Food presentation
- Cost control
- Fire safety regulations
- Self motivation
- Adaptability and flexibility
- Excellent communication
- Team leadership
- Organizational skills
- Teamwork
- Safe food handling
Languages
French
Elementary (A2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
RESTAURANT OWNER
HOTRUN
03.2021 - 05.2025
Manager
Lama Restaurat & Bar
01.2017 - 02.2021
Manager
OUTBACK- STEAKHOUSE
05.2014 - 11.2016
Manager
La Palmera Mexican Restaurant
02.2012 - 05.2014
Waiter
Azteca Mexican Restaurant
03.2010 - 09.2012
Diploma of Higher Education - GED
Edmonds Community College
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