ROLEN ASCUNA
RAS AL KHAIMAH
Summary
The Insurance/Collections Coordinator assist patients with insurance benefits and communicates with insurance companies regarding claims. Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable.
Overview
4
4
years of professional experience
Work history
Insurance Coordinator
AL ZAHRAWI PHARMACY
RAS AL KHAIMAH
04.2022 - Current
- Document basic insurance information in the patient's file for quick reference.
- Process and submit insurance claims daily.
- Monitor and follow-up on outstanding claims.
- Contact Insurance Companies for verbal approval for necessary cases.
- Prepare and mails patient's statements each month on a regular billing cycle.
- Billing faxing and filing
- Create, maintain, and enter information in data bases.
- Manage Business, handling paperwork and insurance claims.
- Correspond with insurance companies to resolve payment delays, request for additional information, or to discuss denied treatment coverage.
- Handle all inquiries concerning insurance daily.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Maintains and updates the approval log with utmost care and accuracy Reviews the pending cases and follows up effective on daily basis.
Customer Service Representative
DENIBA INT'L EXCHANGE
RAS AL KHAIMAH
09.2019 - 03.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
STI College Calamba
PHILIPPINES /2015 - /2019
Skills
- Medical billing and coding
- Data entry
- Organised and efficient
- Customer service skills
- Multi-tasking
- Insurance claims and denial processes
- Skilled in the use of standard office equipment, including telephones, calculators, copiers, computers, computer software (MS Excel, Word, Practice Management software
- Ability to maintain composure and professionalism when exposed to stressful situations
- Ability to work cooperatively with management, staff, and patients
- Ability to prioritize, organize, and complete tasks in a timely and independent manner
- Ability to understand and follow written and verbal instruction
Languages
English
Proficient (C2)
Tagalog
Fluent
Timeline
Insurance Coordinator
AL ZAHRAWI PHARMACY
04.2022 - Current
Customer Service Representative
DENIBA INT'L EXCHANGE
09.2019 - 03.2022
Bachelor of Science - INFORMATION TECHNOLOGY
STI College Calamba
/2015 - /2019
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