Roma Magar
Al Satwa,U.A.E
Summary
Experienced Telephone Operator with a strong background in managing high-volume inbound calls and providing exceptional customer service. Skilled in utilizing telephone switchboards, VoIP systems, and CRM software to efficiently route calls, handle inquiries, and ensure smooth communication within the organization. Known for excellent verbal communication, multitasking abilities, and maintaining professionalism under pressure. Adept at managing both routine and emergency calls, offering timely support, and ensuring customer satisfaction.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Telephone operator
Mayfair Spa and Resort
Kalimpong , India
04.2022 - 05.2023
- Managed inbound calls, directing them to the appropriate department or individual while maintaining a high standard of customer service.
- Provided information and support to callers, resolving inquiries or concerns efficiently and professionally.
- Accurately recorded messages for staff and ensured timely delivery, with attention to detail and confidentiality.
- Handled emergency calls appropriately, directing them to the relevant emergency services or on-call personnel.
- Assisted with general administrative tasks such as updating phone directories, coordinating appointments, and ensuring the smooth operation of office communications.
Education
Scottish Qualification - Hotel Management
D'Eastern Empire College of Hotel Management
01.2021 - 03.2022
High School Diploma - Hospitality Management
Morang Model College
06.2018 - 03.2020
Skills
- Excellent verbal communication and active listening
- Multitasking and time management in a fast-paced environment
- Proficient in operating telephone switchboards, VoIP, and CRM systems
- Strong problem-solving and conflict resolution skills
- High level of professionalism and customer service orientation
Certification
Telephone Operator Training
April 2022 - November 2022
Mayfair Spa And Resort, India
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Nepali
Proficient (C2)
Timeline
Telephone operator
Mayfair Spa and Resort
04.2022 - 05.2023
Scottish Qualification - Hotel Management
D'Eastern Empire College of Hotel Management
01.2021 - 03.2022
High School Diploma - Hospitality Management
Morang Model College
06.2018 - 03.2020
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