Roma Soosai
Salesforce Functional Consultant
Dubai
Summary
Highly technical and certified 5xCRM Consultant with 8 years of experience in configuring Salesforce sales, service, and community Cloud. Extensive experience in process-oriented training and development as a Training Professional. Demonstrated expertise in project management and data analysis, delivering customized Salesforce solutions to meet unique business needs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Freelance Salesforce Consultant
Huco Industries
03.2023 - Current
- Delivered comprehensive training sessions,maintaining training documentation to help end-users maximize the benefits of using Salesforce.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Improved sales process by streamlining the sales cycle by providing customized Salesforce reports and dashboards tailored to their specific needs.
- Resolving Salesforce-related issues and providing ongoing support
Salesforce Functional Lead
Horizontal Digital
08.2022 - 02.2023
- Interacted with clients and stakeholders to gather business requirements and thereby developing process maps and other project artifacts for the client
- Conducted business workshops, performed User Acceptance Testing, developed User Stories, test cases, coordinated testing efforts and ensuring the solution meets the client's expectation
- Provided consulting and coaching around best practices in Salesforce administration and implementation to enhance user experiences
- Involved in training end-users on how to use salesforce effectively
- Developed training materials, user guides, and documentation to support the client in adopting the newly implemented solution
Salesforce Consultant
Zafco
08.2021 - 08.2022
- Company Overview: Dubai
- Migrated onto the salesforce Lightning platform from Classic through agile Practices and development and improved user experience at a considerable rate
- Developed Training Documentation, Process flow and Workshops for New Implementation and New Releases
- Have developed and delivered complex training through various methods(On-Site, Recorded Training Videos, Presentations, In-Person)
- Dubai
Salesforce Specialist
MHAO Group
10.2019 - 08.2021
- Company Overview: Dubai
- Designed and implemented a new opportunity scoring process, improving conversion rate by 20%
- Performed On-site Training for sales and service users on a regular Interval
- Mentored and Supported Users as they adopt the new process through feedback and follow ups
- Handled an Entire Project Development lifecycle including analysis, design, development, testing and training
- Implemented Inventory Monitoring system to track the daily sales and Inventory for a Retail Business Unit
- Dubai
Senior Salesforce Administrator
Marcura
01.2017 - 10.2019
- Company Overview: Dubai
- Senior Salesforce Administrator, acting as the primary point of contact for 100+ Sales and Service Cloud users
- Creating new profiles, monitoring access level and point of Contact for resolving Issues
- Developed reports, dashboards, and processes to continuously monitor data quality and integrity, reducing duplicate accounts by 20%
- Proactively Identified Training needs and have proposed solutions to the Management
- Dubai
Education
Bachelor of Engineering - Electronics and Instrumentation
Anna University
01.2009 - 01.2013
Skills
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Community Cloud
- Salesforce Administration
- Project Management tools - JIRA,Asana,AzureDevOps
- Miro
- Lucid Chart
- Power BI
- Excel
- Product Management
- Business Analysis
- Stakeholder Management
Certification
Salesforce Sales Cloud Consultant
Timeline
Freelance Salesforce Consultant
Huco Industries
03.2023 - Current
Salesforce Functional Lead
Horizontal Digital
08.2022 - 02.2023
Salesforce Consultant
Zafco
08.2021 - 08.2022
Salesforce Specialist
MHAO Group
10.2019 - 08.2021
Senior Salesforce Administrator
Marcura
01.2017 - 10.2019
Bachelor of Engineering - Electronics and Instrumentation
Anna University
01.2009 - 01.2013
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