ROMA SUMAN
Project Manager
Dubai
Summary
Talented Project Management Professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Excellent reputation for resolving problems and improving customer satisfaction. Hands on experience in contract, finance, project resource, compliance, and stakeholder management along with account KPI analysis and forecasting reports generation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Project Manager
LTIMindtree
Bengaluru
01.2017 - 11.2022
- Developed and initiated projects, managed costs and monitored performance
- Contract drafting and collaborating with engagement management team for pricing and legal team for contractual terms and conditions with 100% accuracy
- Maintained clear communication with precise technical writing to document and inform critical processes
- Liaison various engagements stakeholders – Client, Delivery, Account, Human Resource, Finance and Legal
- Prepare engagement financial forecast reports for client and internal stakeholders on fortnightly basis to ensure budget utilization is in line with plan and engagement revenue guidance and margins are accurate with no misses
- Accelerated progress by continually reviewing performance, budgets and project timelines
- Implement standard operating procedures and processes for activities involving multiple senior stakeholders to improve timelines, accuracy, and compliance
- Updated operational methods and oversaw accounting procedures for improved efficiency
- Ensure engagement staffing as per contractual requirements and drive staffing actions in case of gaps
- Ensure PO availability for new and renewed contracts, validate invoices as per contractual terms and track for on-time receivables with zero misses
- Provide inputs to payroll team to make sure employees get paid as per entered hours in timesheet and applicable geographic laws without any error
- Services delivery data analysis and KPI report generation in Power BI platform
- Led compliance audits to ensure required staffing levels, deliverables meet SLAs for each of KPIs, invoices accuracy and drive action items for audit gaps with 100% success rate.
Lead Senior Systems Engineer
LTIMindtree
Bengaluru
04.2015 - 12.2016
- Led team with responsibilities of assigning and tracking JIRA tickets, periodic reporting of operations project performance to Client and Management and leading knowledge base article creation in Confluence tool and overseeing training initiatives for new team members
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Managed servers remotely running on different flavors of Linux Operating System and worked on deploying VMs through vSphere Client, configured CPU, memory, disk, network and ZFS file-system
- Troubleshot various issues and tasks for DEV/QC, pre-prod & prod environments in multiple data centers with the help of tools like Jira, Confluence & Splunk
- Traveled to Client's office in Boston, USA, to represent offshore team in critical Business meetings
- Improved operations through consistent hard work and dedication
- Prepared variety of different written communications, reports and documents.
Technical Solutions Consultant I
Hewlett-Packard Enterprise
Bengaluru
10.2012 - 04.2015
- Installation, setup, configuration and maintenance of HP Enterprise Servers, Utilities and Application remotely
- Worked with Onsite HPE Technicians towards minimizing downtime by sharing potential case analysis and Action Plan towards achieving resolution and goals as per Client Requirements
- Trained in VMware vSphere 5.x and its applications and utilities
- Developed team communications and information for meetings
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
MBA - Supply Chain Management
Narsee Monjee Institute of Management Studies
Mumbai, India 01.2015 - 06.2017
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Technical University
Bhopal, MP, India 11.2008 - 06.2012
Skills
Project Management
Project planning and development
Contract Management
Cost reviewing
Customer rapport
Forecasting abilities
Account management
Operations
Relationship building and management
Advanced problem solving
Team Bonding
Budgeting
Additional Information
HONORS AND AWARDS
- Outstanding Performer award for overall Account Management activities for the year 2018-2019 in LTIMindtree.
- Unstoppable award for successful contract management tool migration in LTIMindtree.
- Multiple SpotOn awards in LTIMindtree and E-Awards in HPE from peers and Managers for project contributions and team activities.
- Multiple Quarterly Technical Excellence award in HPE.
Certification
Pursuing PMP - Project Management Professional course from Simplilearn
Timeline
Project Manager
LTIMindtree
01.2017 - 11.2022
Lead Senior Systems Engineer
LTIMindtree
04.2015 - 12.2016
MBA - Supply Chain Management
Narsee Monjee Institute of Management Studies
01.2015 - 06.2017
Technical Solutions Consultant I
Hewlett-Packard Enterprise
10.2012 - 04.2015
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Technical University
11.2008 - 06.2012