GERALDINE ARSENAL
Dubai
Summary
To apply and contribute my knowledge and experience in a professional working environment where there is an opportunity for growth and advancement.
I am a self-motivated individual with a strong background in hospitality, focusing on food and beverage service. I have a proven ability to provide exceptional customer service and ensure a memorable dining experience for guests.
Overview
7
7
years of professional experience
Work History
Captain Waitress and Karaoke Night Host
Gulf Court Hotel Business Bay
Dubai, United Arab Emirates
05.2024 - Current
- My main responsibility is ensuring that all guests feel welcome and are given responsive, professional, and gracious service wherein the overall customer experience is a positive one
- I assist the outlet manager in managing the hotel restaurants, bars, open karaoke, and private karaoke room operations
- I also oversee the waitstaff and ensure that they are providing excellent service to guests
- My duties also include providing training to new joiners and ensuring that all team members are familiar with the menu, specials, and food and beverage list following the hotel operating standards
- I also closely work with the events, banquet, and marketing team in creating ideas to boost the hotel's food and beverage revenues
Waitress/Bartender
Gulf Court Hotel Business Bay
Dubai, United Arab Emirates
09.2021 - 05.2024
- I am responsible for ensuring that guests have a memorable experience by providing excellent customer service
- My duties include greeting and welcoming the guests, taking their orders, giving the right recommendations by anticipating the guest's needs, communicating with members of the kitchen about orders, and carrying meals or beverages to the correct tables
- Ensuring a flawless service from top to finish
Waitress/Cashier
Open Kitchen Restaurant
Philippines
06.2018 - 07.2021
- My responsibility is to ensure that the customers have an excellent dining experience by providing stellar customer service
- I managed a busy section in a fast-paced restaurant, taking orders and serving dishes efficiently
- Collaborated with a team of waitstaff to ensure smooth communication between the dining area and the kitchen
Education
Vocational Education -
Dipolog Medical Center College
01.2017
High School -
Dapitan City National High School
01.2011
Skills
- Bartending
- Multitasking
- Customer service
- Teamwork
- Leadership
- Team management
- Event coordination
- Organizational
- Problem-solving
- Communication
- Karaoke Master of Ceremonies (MC)
Websites
Personal Information
Date of Birth: 01/01/94
Disclaimer
I hereby declare that all the above information is correct and accurate.
Timeline
Captain Waitress and Karaoke Night Host
Gulf Court Hotel Business Bay
05.2024 - Current
Waitress/Bartender
Gulf Court Hotel Business Bay
09.2021 - 05.2024
Waitress/Cashier
Open Kitchen Restaurant
06.2018 - 07.2021
High School -
Dapitan City National High School
Vocational Education -
Dipolog Medical Center College